Call Administration Officer

4 months ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

Hours; 37.5 per week (various shifts Sunday - Saturday - 08.00 - 22.00)
- Handling telephone calls from patients, patient’s relatives, GP’s, carers, hospitals, residential and nursing homes, Prospect Hospice, Swindon Borough Council and other health care professionals and ensuring that all information is documented accurately using SystmOne
- Following the specific criteria set out for each call to decipher whether a message is routine, Urgent Same Day 2 hour and tasking to the correct team as appropriate

We are a service that runs 365 days of the year, working variety of 8 hours shifts ( for example: wk1 0800-1600, wk2 1000-1800 & wk3 1400-2200) If you are ready for a challenge, we would really like to hear from you.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
- Providing a professional and efficient front line service to members of the public and other healthcare professionals wishing to access the Community Health Services via our single point of access (SPA
- Liaising with the Virtual Ward team and Matron of the Day to update them with messages as and when require
- Handling calls and messages for the continence team which are documented and tasked across via SystmOne
- Taking on specialised administration in addition to core duties such as Dermatology or Continence
- Liaising with our End of Life Select Team to ensure the smooth referrals of palliative patients who need urgent attention

Please see the attached job description for full information.



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