Hospitality Supervisor

5 months ago

Edinburgh, United Kingdom Sonder Full time

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 35+ cities spanning 10 countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

**AT SONDER YOU WILL**:

- Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
- Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
- Guide guests through the Sonder experience, ensuring they have an amazing first impression
- Communicate cross-functionally clearly and with compassion
- Own and update standard operating procedures to support team execution
- Assist in continuous improvement project design and implementation
- Analyze market trends to optimize operations and to proactively address potential guest issues
- Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

**WHAT WE'RE LOOKING FOR**:

- Previous experience managing direct reports; hospitality a plus
- Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
- Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
- Great communication skills, able to define clear action steps for their team members and effectively delegate
- Ability to take the initiative and problem solve independently
- Detail-oriented and organized
- Ability to adapt and flex to shifting priorities
- Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
- Strong ability to establish positive relationships with others
- Thrives in a fast paced, ever-changing, always challenging startup environment
- Basic spreadsheet knowledge required i.e., Google suite
- Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time
- Knowledge of hospitality is a plus
- Experience in a start-up environment preferred
- Must have a flexible schedule and be able to work nights and weekends as business requires
- This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

We also have great benefits to make your life easier so you can focus on what you're best at:

- Competitive compensation
- Generous stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues
- Workplace flexibility for remote positions #ABetterWaytoWork

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.**

**Job Types**: Full-time, Contract

Schedule:

- 8 hour shift

Work Location: In person

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