Reception Team Leader
6 months ago
Job Description
Reception Team Leader
Location - Duchy Hospital - Cornwall
About us
Duchy Hospital is Cornwall’s only private hospital and has an excellent reputation for delivering high quality healthcare treatments and services. Everything we do is focused on providing the very best health care to all in a clean and safe environment.
Our hospital offers both private and NHS services to the population of Cornwall and beyond and has an excellent reputation for high standards of care and customer service. Working here really means our staff have more time to care as we have a positive nurse to patient ratio.
Services that Duchy offers include elective surgery including orthopaedics, general surgery, urology, plastics, gynaecology and ophthalmology delivered through our 4 operating theatres - all with laminar flow. We also have an Ambulatory Care Unit and Inpatient ward. In addition, we also provide busy outpatient, physiotherapy and cardiology service including cardiac cath lab.
Reception Team Leader Responsibilities:
- Providing an efficient front of house service excelling in customer service as the first point of call for all hospital visitors.- Leading team in ensuring all required Patient information in obtained in sufficient time for arrival, i.e. online registration forms and medical questionnaires- Registering outpatient appointment arrivals on PAS- Registering radiology appointments on RIS/PACS- Managing petty cash- Emergency phone, paging system- Visitors/contractors sign in via intellicentrics- Ensuring payments and revenue captured and banked- Ensuring patient record is maintained with appropriate financial class- Processing incoming/outgoing mail- Presenting Physio and inpatient appointments- Managing the hospital telephone system, ensuring all calls are answered in agreed timescales and directed accordingly.- Ensure each patient has completed the required patient information form prior to each visit and that this information is updated onto PAS within 24 hours of receipt.
Measurable Outcomes:
- All telephone calls answered within six rings- Results of consultant and GP survey’s improved year on year- All relevant visits arrived
**Benefits**:
- Contributory pension scheme- 25 days’ annual leave plus 8 day’s Bank Holiday- Private Healthcare and Life Assurance- Free onsite parking and a subsidised staff restaurant- Access to our employee Ramsay Discount Programme and Blue Light Card- Wellbeing centre and access to 24/7 employee assistance line- Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.
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