IT Vendor

**IT Vendor - Supplier Manager - £52.5k + 25% Bonus (£13,125k) + £1.5K Out of London Allowance / Total Package = £67,125 + Benefits Package. Hybrid Role - 1-2 days onsite. Middlesex. Permanent. T6/MN/18350.**
Global FMCG organisation is seeking to secure a Vendor Manager & Compliance Manager to lead all aspects of Supplier Management covering - contract management, contracts design, contract reviews, budgets, operational forecasting, service reviews, SLA definition,onboarding & offboarding of suppliers.
*Applicants must be eligible to work in the UK**Role**:

- Ownership of Supplier Contract Management, Contracts Design & Contract Reviews, Contract End
- Dates & Renewals etc.
- SIAM - Service Integration and Management.
- ITIL - Operate within an ITIL framework.
- Manage Supplier Operational Forecast.
- Budget Management - Manage the Suppliers budget - up to £8Million annually - clear visibly of costs, tracking costs, owning the POs & commercials etc.
- Contract Management of 4 Tiers of Suppliers - from Tier 1 - Enterprise Level Suppliers, to smaller niche suppliers - up to x20 Suppliers providing services across UK & Europe.
- Review & monitor Service Levels & Service Quality at an Account Layer.
- Manage Customers & Users’ satisfaction surveys & feedback.
- Engage on Small AIS (Acceptance into Service) Transitions.
- Ensuring suppliers are operating in a controlled structure with processes designed & agreed.
- Works with Service Management to perform service reviews with all suppliers.
- Maintains the contract structure & contract documentation/folder - facilitator for contractual information (e.g., penalties, rewards, agreed baskets with provider & services in scope).
- Performs periodical review of Service Levels - triggers penalties & rewards agreed in contracts.
- Performs surveys campaigns - leading users’ feedback in conjunction with the Service Quality Assurance team.
- Takes the lead on & supports with any small AIS working with the Service Owners.
- Compliance - Drives improvements within SOX & Audit compliance across all layers of service.
- Adheres to SOX Compliance - responsible for Service Ops SOC & Audit compliance tasks and actions.

**Skills - Experience Required**:

- Vendor Management, Supplier Management & Compliance Management experience.
- Background in Supplier Management or Service Level Management.
- ITIL Knowledge (ideally Foundation certified).
- SIAM - Service Integration and Management - (certification desirable).
- Supplier/Vendor Contract Management - contracts design, contract reviews, budgets, owning POs, Service Reviews & SLA definition etc.
- Managing a Supplier Operational Forecast.
- Supplier/Vendor Budget - Manging a Supplier/Vendor budget - current budget runs between £6 to £8 Million annually.
- Onboarding & offboarding of suppliers.
- Contracts & engagements (RFP).
- Improving Supplier Management processes.
- Account Management for Service/Supplier coverage.
- Knowledge & hands-on skills across all core ITSM processes.
- IT Service Governance models - creation & maintenance.
- Matrix Management - Management of Senior Stakeholder levels.
- Excellent Communication Skills - ability to communicate at all levels.
- Ability to present confidently.
- Ability to explain complex topics clearly to a non-technical audience.
- Collaborative approach to teamwork.
- Driven, focused with a proactive approach.

**Desirable**:

- FMCG sector experience.
- Operating in a Regulated environment i.e., SOX.
- High-level technical understanding across IT Services.
- Service Transition & Service Adoption skills.
- ServiceNow platform.

Keywords: Vendor Manager & Compliance Manager, Supplier Manager, SIAM - Service Integration and Management, ITIL, ITIL Supplier Management, Supplier Management, Supplier Contract Management, Vendor Contract Management, SLAs, Onboarding Suppliers, OffboardingSuppliers, Supplier Operational Forecast, IT Service Governance, IT Service Account Manager, Supplier Management, Vendor Manager. Hybrid Working, Permanent, Middlesex, T6/MN/18350.