Control Room Operator

7 months ago


Solihull, United Kingdom MAN Commercial Protection Full time

MAN Commercial Protection are looking for full time Control Room Operatives to join our Head Office in Solihull.

Shifts to include : 4 on 4 off 12 hour day shifts.

Shift timings will be: 06:30-18:30.

**_
MAN Commercial Protection Ltd are an award-winning security company based in Solihull, West Midlands, providing manned guarding to a vast and varied client base across the UK. Our industry recognition includes being awarded BSIA 'Business of the Year' ,'Contribution to the Industry' and 'Best Team' at the British Security Awards over the last 3 years; come and join our team to find out why_**
- MAN Commercial are a family run business, this year celebrating our 30th year With our Head Office based in Solihull, West Midlands, we employ Security Officers throughout the whole of the UK and specialise in security guarding, door supervision, CCTV and keyholding services._

**Main Responsibilities**:

- Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
- Assisting colleagues across the UK with booking on/off processes
- Report writing/completing incident forms
- Rostering/ scheduling for over 300 sites, regularly communicating with site leaders and making required changes and updates
- Ensure any health & safety or HR issues are escalated accordingly
- Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
- Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
- Take ownership on all calls by being proactive regarding queries, along with escalation and follow ups.
- Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
- Maintaining and sustaining an updated knowledge of all aspects of the company.
- Be passionate about delivering excellent customer service
- Act with honesty and integrity
- Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
- Have excellent communication skills
- Have high expectations for quality and an eye for detail
- High standard of personal presentation
- Be able to work within a team as well as on their own and unsupervised
- Possess excellent communication and IT skills systems
- Can work under pressure whilst maintaining a positive attitude
- Have good time management skills
- Be able to work shift patterns and provide flexibility, where required

**Qualifications and experience**:

- Experience in the security industry would be advantageous but not essential
- Call centre / Helpdesk experience advantageous
- Strong academic background is advantageous
- Knowledge of MS Office, Excel and Outlook advantage but not essential
- Experience of working on the telephones essential
- Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
- SIA DS and CCTV are advantageous but not essential as training can be provided

**Skills required.**
- ** A valid SIA CCTV Licence** - (Door Supervisor Licence is an advantage but not a requirement.)
- Competent computer skills with a good knowledge of computer systems.
- Excellent communication skills
- Ability to create comprehensive incident reports
- Ability to work independently and as part of a team
- A 5-year checkable work/education history is required
- Happy to help others attitude

**Benefits**:

- Full uniform supplied.
- Access to in-house training (SIA and First Aid)
- Free International Professional Security Association (IPSA) membership
- Access to 24-hour counselling helpline through IPSA
- Access to 24-hour legal helpline through IPSA
- Double pay on Bank Holidays
- Full training provided
- Free parking
- Overtime available on request



  • Solihull, United Kingdom Imperial Workforce Full time

    **Control Room Operative** **Reporting to the Reporting Manager** **Basedin**: Solihull **Salary**: The salary banding starts from £28000 but could be negotiable based on experience. Also the company offer a market leading benefits package and annual bonus. **Position overview**: As the Control Room Operator (CRO), you will be part of the Control Room...

  • Control Room Operator

    2 weeks ago


    Solihull, United Kingdom Marshall Harmony Full time

    **You will be responsible for monitoring construction sites via CCTV, the key times that these site need to be remotely monitored are when they are closed, that’s when they are targeted and that’s where you come in to intercept anything that isn’t right!** You will either have a valid SIA licence or specifically a DS licence but if you can convince me...

  • Control Room Operator

    7 months ago


    Solihull, United Kingdom MAN Commercial Protection Full time

    MAN Commercial Protection are looking for full time Control Room Operatives to join our Head Office in Solihull. Shifts to include : 4 on 4 off 12 hour night shifts. Shift timings will be: 18:30-06:30. **MAN Commercial Protection Ltd are an award-winning security company based in Solihull, West Midlands, providing manned guarding to a vast and varied...

  • Control Room Operator

    7 months ago


    Solihull, United Kingdom MAN Commercial Protection Full time

    MAN Commercial Protection are looking for full time Control Room Operatives to join our Head Office in Solihull. Shifts to include : 4 on 4 off 12 hour night shifts. Shift timings will be: 18:30-06:30. **_ MAN Commercial Protection Ltd are an award-winning security company based in Solihull, West Midlands, providing manned guarding to a vast and varied...


  • Metropolitan Borough of Solihull, United Kingdom ASSA ABLOY Sicherheitstechnik GmbH Full time

    Are you looking for a challenging and rewarding role as a CCTV Night Operator? We are seeking an experienced professional to join our 24/7 CCTV control team in Solihull. As a CCTV Night Operator, you will be responsible for ensuring the smooth operation of our security systems and collaborating with the installation team.About the RoleThis is a fantastic...


  • Solihull, Solihull, United Kingdom HB People Recruitment & HR Specialists Full time

    Job Description:We are seeking a highly skilled REMOS Control Centre Supervisor to lead our team in managing traffic conditions and optimising road efficiency across various locations. The successful candidate will have strong leadership skills, IT expertise, and excellent problem-solving abilities.Key Responsibilities:Lead a team of control centre operators...

  • Room Attendant

    1 week ago


    Solihull, United Kingdom Crowne Plaza Solihull Full time

    **Room Attendant**: Competitive & Benefits Crowne Plaza Solihull, Solihull B91 3QD **The Role**: As ‘Room Attendant’ you’ll be behind the scenes, delivering on our mission! You’ll understand the importance of a fantastic first impression to the happiness of our guests. You’ll be fastidious in your approach to ensuring our housekeeping department...

  • Room Attendant

    6 days ago


    Solihull, United Kingdom Crowne Plaza Solihull Full time

    **Room Attendant**: 9.75 Crowne Plaza Solihull, Solihull B91 3QD **The Role**: As ‘Room Attendant’ you’ll be behind the scenes, delivering on our mission! You’ll understand the importance of a fantastic first impression to the happiness of our guests. You’ll be fastidious in your approach to ensuring our housekeeping department runs as...


  • Metropolitan Borough of Solihull, United Kingdom ASSA ABLOY Sicherheitstechnik GmbH Full time

    We are seeking a skilled CCTV Night Operator to join our team in Solihull. As a key member of our 24/7 CCTV control team, you will play a vital role in ensuring the smooth operation of our site surveillance systems.Your responsibilities will include:Main dutiesThese will include:Maintaining effective communication with guards and customersCollaborating with...


  • Solihull, Solihull, United Kingdom HB People Recruitment & HR Specialists Full time

    Job Title: REMOS Traffic Operations LeadLocation: SolihullSalary: £35,000 - £40,000 per annumAbout the Role:We are seeking an experienced and skilled Traffic Operations Lead to join our team at HB People Recruitment & HR Specialists. As a key member of our operations team, you will be responsible for leading a team of Control Centre Operators in managing...

  • Stock Controller

    2 weeks ago


    Solihull, United Kingdom Willows Veterinary Centre and Referral Service Full time

    As one of the World’s leading small animal referral centres, we have been delivering pet healthcare for over 30 years. We have a great multi-disciplinary team led by internationally renowned specialists. We are now looking to expand our team of receptionists to continue providing a great service to clients and their pets. The purpose of this position is...


  • Solihull, Solihull, United Kingdom HB People Recruitment & HR Specialists Full time

    Overview">We are seeking a highly skilled and experienced professional to fill the role of REMOS Control Centre Supervisor at HB People Recruitment & HR Specialists. As part of our team, you will be responsible for leading a team of control centre operators and overseeing traffic management across multiple sites.About the Role">The successful candidate will...


  • Solihull, United Kingdom Secure Trust Bank Full time

    What you will do You will establish and oversee: - Ensure compliant processes and procedures are documented, in place, and effective to satisfy our: AML/CTF, Sanctions, ABC, FOTE and Fraud Policies - Be accountable for the on-boarding and On-going Due Diligence of High Risk entity relationships - Ensure all alerts generated are worked to a compliant and...


  • Solihull, United Kingdom Kate+Co Full time

    Financial Controller (2.5 days a week) - c£40,000 - Solihull We are currently recruiting for a Financial Controller to join our client, who have a Head Office based in Solihull. This is a part time role offering a competitive salary and fantastic benefits. You will be reporting into the Head of Managing Director. After a period of outsourcing their...


  • Solihull, Solihull, United Kingdom Gap Technical Full time

    Key Responsibilities:Analyzing data reports to optimize inventory controlManaging obsolete items to minimize wasteThis is a unique opportunity for an experienced Store Operations Manager to join Gap Technical's team in Birmingham.As a key member of our team, you will play a crucial role in ensuring the smooth operation of our facility. You will be...

  • Credit Control

    1 week ago


    Solihull, United Kingdom Gleeson Recruitment Group Full time

    Are you a customer service driven Credit Controller - Would you be interested in managing your own accounts and developing rapport with your clients? You will be joining a brand newly created small, committed and hardworking Credit Control team based at Birmingham Business Park, reporting directly into the experienced Credit manager. - Full Time, Hybrid...

  • MRP Controller

    2 weeks ago


    Solihull, United Kingdom 2Fawcett Recruitment Full time

    **Job description** **Role**: Senior Supply Chain Controller (MRP) **Salary**: upto £38,000 DOE **Location**:Solihull **Type**: Full Time, Permanent. Monday to Friday 2 Fawcett are recruiting for a Senior MRP Controller to Join the Supply Chain Team for a market leading company based in Solihull. **Roles and Responsibilities of the Senior MRP...


  • Solihull, United Kingdom Serco Plc Full time

    Solihull - hybrid Full Time, Permanent Competitive salary + company car and Serco bonus package Here at Serco, we are seeking an experienced Security & Controls Specialist who will play a critical role in the day-to-day governance of our business systems, working within a wider ERP Team. You will be a focal point in the design, operation and governance of...


  • Solihull, United Kingdom BTG Recruitment Full time

    Our client a leading independent logistics provider has recorded impressive year-on-year growth off the back of winning high-profile contracts with many popular brands. There is an opportunity here to play a key role as Financial Controller and managea small team. You will oversee the weekly/monthly accounts, working with the operational leadership team to...

  • IT Controls Tester

    7 months ago


    Solihull, United Kingdom Serco Plc Full time

    Solihull, B91 3QJ Full Time, Permanent Competitive salary plus benefits Serco is a leading global service provider that specialises in delivering essential public services. We’re currently seeking a dynamic and experienced individual to join our team as an IT Controls Tester within the IT Risk & Assurance team. As an IT Controls Tester, you will play a...