Fashion & Lifestyle Retail Customer Service

3 weeks ago

Edinburgh, United Kingdom Swish Projects Ltd Full time

Established in 1994 Swish is a truly independent, authentically local, growing Edinburgh business, specialising in clothing, accessories and lifestyle products. We have three boutiques in the historic city of Edinburgh, as well as our very own garment printing studio and workshop.

We are looking for several committed individuals to join our small team of customer service assistants. Retail experience required. What we are really looking for is a positive can-do attitude and an affinity for customer service. This isn’t big retail - we all play a part in keeping the business running, from day-to-day customer service to visual merchandising and ecommerce, the role is diverse and challenging.

Full time staff are expected to show leadership and set a high level of customer service for part time colleagues to follow.

To succeed you’ll need:

- A love for interacting and engaging with the public in order to create an environment where our customers feel welcomed, valued and enjoy their shopping experience.
- Flexibility. We are open 10am-6pm 7 days a week as standard, so we are looking for people who can be flexible across these retail hours. During our busiest periods we can be open from 9am till 8pm, evening shifts and early shifts are a possibility for all staff.
- Have a desire to learn all about the products and brands we sell including our own. Product knowledge is fundamental to providing the best service you can to our clients.
- Be a team player. Being part of a small team, you’ll get the enjoyment of knowing that your hard work plays a vital part in keeping the business prospering, helping to create and maintain a happy workplace for us all.
- Self-motivation. We all play our part in keeping the stores moving so being able to prioritise your workload whilst having the discipline to keep on top of daily tasks is essential.

The role is full time (40 hours per week) and attracts a competitive salary of £22,000 (pro rata) per year, with bonuses for company performance.

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Retail sales: 1 year (preferred)
- Retail Shop Assistants & Till Operators: 1 year (preferred)
- customer service: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: DMCK / MR

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