Warehouse Manager

5 days ago


Biggleswade, United Kingdom Interaction Recruitment Full time

SERVICE AND OPERATIONAL SUPPORT

Location: Biggleswade, Bedfordshire

**Salary**: £22000 - £25000 (Experience dependent)

**The Company**

My client is a supplier of all forms of metals and plastics to the UK manufacturing sector. They stock and move thousands of tonnes of metals and plastics every year, supplying these products through a network of Service Centres across the UK. They are currentlyseeking a person to fulfil the role of Service and Operational Support for our Central Warehouse located in Biggleswade, Bedfordshire.

**The Role**

In the role of Service & Operational Support for our Central Warehouse you will provide a high level of responsiveness to communication requests from across the operations, sales teams, suppliers, purchasing team, third party logistics providers and customers.Through dialogue and effective liaison with personnel across the company and service centres, you will be supporting the timely processing of orders and requests. Integral to this role is the effective utilisation of the company internal IT management systemto update and accurately process information to maintain both full traceability and timely progression of orders.

**Key Accountabilities**:

- Responding promptly to all service inquiries received within Central Operations, communicating through a range of functions to provide updated information and solutions
- Acknowledging and supporting the resolution of service centre complaints relating to service
- Providing operational support for the processing of information in relation to daily and weekly activities
- Liaising with operational personnel in the warehouse to ensure orders are processed to requests and providing updates; including customer facing collections.
- Maintaining updated documentation and records on our bespoke IT management system
- Communicating and coordinating with external businesses and contractors as necessary.
- Maintaining a positive, empathetic and professional attitude toward delivering service at all times

**The Person**
- Experience working in a supportive customer service role
- Good efficiency in timely information processing, with a strong level of attention to detail to ensure accuracy in information updating.
- A ‘Can-Do’ attitude to driving solutions to service requests
- Previous experience of working with a business IT system to both upload and access information
- Strong communication and influencing skills with an ability to work with all levels of the organisation internally and externally.



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