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Customer Service Representative

4 months ago

Alfreton, United Kingdom Radius Systems Ltd Full time

You will be responsible for a portfolio of assigned clients and your aim is to create and nurture long-term relationships within your client base. You should be an excellent communicator who is able to grasp client needs and brainstorm ways to fulfil them. Your goal will be to help safeguard our revenue and retain our clients.


**Location**:Hilcote, Derbyshire

**Salary**:up to £25,000pa

**Hours**:Monday - Friday, 8.00 - 17.00


**Key Activities**:

- Develop relationships with key stakeholders among client portfolios
- Administer client orders ensuring requirements are met in an accurate and timely manner
- Create and implement Service Development Plans to address clients’ business needs
- Advise clients on creating optimal supply solutions
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms
- Collaborate with internal teams to address clients’ needs


**Required skills/knowledge**:

- Minimum 3 years’ experience working within a customer service environment
- Excellent attention to detail
- Strong client-facing, communication skills
- Full UK Driving Licence
- Competent in all Microsoft Office products; Word, Excel, and PowerPoint


For a copy of the full job description, please send us a message.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: One location