Mental Health

5 months ago

Bournemouth, United Kingdom Bournemouth Churches Housing Association Full time

BCHA are working with Dorset Healthcare to deliver wellbeing hubs, across Dorset. This is part of the universal offer of wellbeing support, an element of the mental health transformation programme for adults. The hubs will support people to take the steps that matter to them, by connecting them to what they might need, at the right time and in the right place, ultimately empowering people to make their own choices and moving towards full citizenship within their communities. Citizenship in this context means having a voice, a sense of belonging, purpose, identity and equal access to the rights and opportunities that should be available to all.

**Position**:

- As an Access Wellbeing Service Coordinator, you will play a crucial role in ensuring the smooth running of our services by providing comprehensive administrative support. Your responsibilities will include:_
- Quality Support: Efficiently manage and coordinate incoming correspondence, schedule a variety of meetings, and oversee event management to support the operations of Dorset Healthcare and our Partner organizations.
- System Management: Develop, maintain, and regularly update both manual and IT internal systems to enhance the effectiveness of our Practice.
- Technical Support: Provide technical support to the team, ensuring accurate and timely case recording to facilitate quality assurance reporting and demonstrate outcomes for customers
- Office Management: Oversee general office management tasks, including health and safety responsibilities, and maintain accurate records of the team’s whereabouts, such as lone working, leave, and other absence arrangements.

Whilst this role does not involve any direct case work, this role does have some face-to-face contact and telephone calls with customers. This requires the ability to speak to vulnerable people, sometimes in challenging circumstances, and respond sensitively to any cultural differences;

**Key Responsibilities**:

- Receive, sort, and distribute incoming correspondence.
- Coordinate and schedule meetings, preparing agendas and taking minutes as needed.
- Organize and manage events, ensuring all logistics are handled efficiently.
- Regularly update and maintain internal systems and databases.
- Provide technical support to the team, ensuring all case recordings are completed and updated for reporting purposes.
- Oversee office health and safety protocols.
- Track and record team attendance, including managing leave and absence arrangements.
- Liaise closely with Partners to ensure accurate records and smooth collaboration.

**Why apply? We can offer**:

- A supportive and collaborative working environment.
- Opportunities for professional development and career progression.
- A competitive salary and benefits package.
- The chance to make a meaningful impact on the wellbeing of our community.

**BCHA Safer Recruitment**:Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: 10th June at 2pm.

**Requirements**:

- Proven experience in an administrative or coordination role.
- Excellent organizational and multitasking skills.
- Strong IT skills, including proficiency with office software and database management.
- Attention to detail and commitment to maintaining accurate records.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of health and safety regulations is desirable.

**Other information**:
Monday - Friday 9-5

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