Complaints Handler

Our client, a well-established and hugely-successful business in the Financial Services industry is seeking a Complaints Handler to join their Customer Service Team on a full-time, permanent basis.

This is the ideal role for someone with previous Customer Service experience to join a thriving business, playing a pivotal part in their customer care journey whilst ensuring standards and regulations are met and adhered to.

Key Responsibilities:

- Work as part of a motivated team in order to ensure that all inbound complaints are handled correctly
- Always work within company frameworks and regulations
- Source the best outcome for the customer and company alike
- Use a high level of customer service skills to ensure the client is provided the best service possible, resulting in the best outcome and resolution where possible
- Work with the team to make improvements to internal processes
- Research the root cause of complaints, ensuring that improvements and changes are made accordingly
- Build and maintain relationships with clients

You will provide the highest levels of customer service in order to ensure problems and complaints are resolved within an effective and timely manner.

Ideally you will have previous experience liaising with colleagues and clients over the phone, along with third parties whilst building and maintaining relationships.

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person