Security Valet Officer

6 months ago

South West London, United Kingdom Ballymore Full time

**Security Valet Officer - Permanent, Nine Elms (SW11)**

Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am)

**Duties & Responsibilities**
- Provide a bespoke service to the residents with job tasks and individual requests dealt with in an efficient and timely manner.
- Ensure that the highest levels of customer care and service are maintained at all times being helpful, polite and pleasant at all times.
- Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- Aid the smooth running of the various different operations around the site.
- Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each.
- Locating vehicles and delivering to allocated point when requested by the resident.
- Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
- Ensure all vehicles parked are assessed for previous damage.
- Ensure that visitors, VIP’s and contractors are dealt with according to space availability.
- Carry out daily/nightly audits of the car park and report to the Security Valet Manager on any discrepancies.
- Carry out regular checks of the car stackers to ensure all are in working order and kept in a clean condition with all oil stains removed immediately.
- Keep accurate records of all movement of vehicles and update all residents’ details
- Liaise with day/night security staff regarding any potential/real security issues.
- Maintain a safe environment for all people in the estate at all times including a constant presence.
- Meeting and Greeting all residents, guests and clients around the estate.
- Communicate with control regularly and ensure there is a quick response to any incident.
- To include building rounds & PES patrols of the site, in the daily tasks.
- Correct reporting of any incidents and archiving of all onsite records, including police liaison.
- Liaise with valet to inform of any vehicles that may need parking in the car park.
- Monitor CCTV cameras pro-actively and security related incidents.
- Aid security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.

**Skills, Experience & Qualifications**
- Proven experience in front of house/customer service or relevant role is an advantage.
- Previous security experience.
- Must hold a valid SIA licence
- Must hold a current valid, UK clean driving licence.

If you have these key skills and feel that you could add value to Ballymore please contact us with a current copy of your CV for consideration.

**Ballymore as an equal opportunities’ employer.

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