Senior Administrator

5 months ago

Manchester, United Kingdom DWF Full time

Interested in joining a supportive, inclusive, and diverse team in an international legal business?

Our File Inception Team at DWF provide expertise in Claims and are currently hiring for a Senior Administrator.

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

The File Inception Team (FIT) are the first point of contact within the firm when it comes to new claims coming into DWF.

The team open a variety of files for the Insurance Division, these files are from a number of different areas across insurance, from Motor, Fraud, Catastrophic Personal Injury, Occupational Health, Disease and, Recoveries. The team open on average 4,000 files a month and so the team work to strict service level agreements (SLA's) to ensure files are opened in time to meet specific court deadlines.

As Senior Administrator responsibilities will include:

- Assisting with the testing of new processes, systems and software
- To carry out team audits as specified by the File Inception Team Manager and maintain records of these audits
- Be the first point of contact for queries from the team, internal and external clients, escalating to the FIT Manager where appropriate
- Allocations on Liverpool Motor (and other inboxes as and when required) dealing with new instructions and queries
- File opening
- Update internal case management system
- Maintaining and updating training materials, as well as delivering training / coaching to the team and new employees
- Previous file opening experience
- Computer literate including proficient use of Microsoft Office
- Excellent written and verbal communication skills
- The ability to prioritize and manage multiple tasks
- Excellent attention to detail to be able to quickly and carefully analyse data.
- The ability to work well under pressure and to tight deadlines
- Excellent teamwork skills
- Flexibility and adaptability in your attitude and approach to work
- Business acumen and an understanding of the clients' needs
- Professionalism when working with colleagues, senior partners and clients.

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

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