Information & Advice Volunteer

3 weeks ago


Enfield, United Kingdom Age UK Enfield Full time

Volunteer Role Profile

Role: Information & Advice Volunteer

Responsible to: I&A manager

Based at: Age UK Enfield John Jackson Library Agricola Place Enfield EN1 1D

Introduction

Age UK Enfield Information and Advice (I&A) service provides information and advice to older people on matters such as welfare benefits, health and social care, housing and local services. The team is based in the Age UK Enfield office in John Jackson Library, and made up of an I&A manager and 3 I&A volunteers. The service is delivered from the Age UK Enfield Office

Key responsibilities

Ø To interview clients in person or by telephone

Ø Explore the nature of the problem raised by the person and, where appropriate, their wider circumstances.

Ø Identify and research information relevant to the clients’ situation.

Ø Present and discuss information with the client in an accessible form, enabling them to identify a suitable solution.

Ø Where appropriate and at the client’s request, to act on their behalf and represent their interests with third parties by letter or telephone.

Ø Inform client regarding services that may be available to them and how to access them, including Age UK services; and where appropriate to refer clients to other agencies and sources of help.

Ø Give help with letter writing and completing forms.

Ø Completing records of client interventions on Charity Log and liaising with key staff and volunteers at Age UK Enfield.

Ø Complete benefit checks using Age UK’s software package.

Ø Liaise closely with the Information, Advice & Advocacy Manager and other advisers, seeking advice, guidance and support where required.

Ø Participate in training sessions and meetings as necessary.

Ø Carry out tasks according to Age UK policies and standards, in particular on confidentiality, equality and diversity policies and health and safety.

Ø Work as part of a team seeking guidance from Age UK Enfield staff as appropriate

Previous experience and role requirements

This role would suit somebody with previous experience of the Welfare Benefit / Community Care System. People who have previously worked in the public sector, for example the local council, the Department for Work and Pensions, the Health Service, the emergency services or in a regulated care setting would be particularly suited to the role. Any potential volunteer will need to be able to demonstrate:
Ø Strong literacy and Strong literacy and numeracy skills

Ø Good IT skills

Ø The ability to understand written information and explain things clearly without using jargon or being patronising

Ø A commitment to ensuring that customers are provided with accurate, relevant and timely information and support

Ø The ability to write clear notes and records

Ø A methodical and orderly approach

Ø An open-minded approach to individuals, avoiding judgement and stereotyping while demonstrating patience and empathy

Ø A willingness to attend training and support sessions

Ø Ability and interest in working with older people.

Ø Willingness to have a DBS check.

ESTIMATED HOURS: preferably two sessions per week (9.30am until approx 3.00pm) or a minimum of one day or two half-days a week.

For further information, please contact Denise Perkins, Information, Advice & Advocacy Manager on 020 8375 4120 or ?ageukenfield.org.uk

**Job Types**: Part-time, Volunteer

Pay: £1.00 per year

Schedule:

- Monday to Friday

Work Location: In person



  • Enfield, United Kingdom Citizens Advice Full time

    **Position**: Debt Advice Caseworker/Trainee Debt Adviser **Location**: Enfield, Greater London **Closing date**: 23 December 2023 **Role details**: Job title: Debt Advice Caseworker/Trainee Debt Adviser Location: Enfield, Greater London **Salary**: £31331 - £33282 Salary pro rata: Yes London allowance: Yes Type of contract: Fixed term Citizens...

  • Supervisor/trainer

    5 days ago


    Enfield, United Kingdom Citizens Advice Full time

    **Position**: Supervisor/Trainer **Location**: Enfield, Greater London **Closing date**: 29 September 2023 **Role details**: Job title: Supervisor/Trainer Location: Enfield, Greater London **Salary**: £36,105 (FTE) Salary pro rata: Yes London allowance: Yes Hours per week: 21 Type of contract: Fixed term Citizens Advice Enfield have a track record...

  • Advice Worker

    2 days ago


    Enfield, United Kingdom CommUNITY Barnet Full time

    **Job Title**: Advice Worker **Salary**: £27,000 per annum pro-rata **Probation Period**: 3 months **Hours**: Part-time, 14 hours per week. **Responsible To**: Enfield Connections Programme Manager **Location**: Hybrid working (Enfield and homeworking) **About the Role**: This is an excellent opportunity for an enthusiastic and dynamic Advice Worker...

  • Advice Worker

    1 week ago


    Enfield, United Kingdom CommUNITY Barnet Full time

    **Salary**:£27,000 per annum (pro-rata) **Hours**: Part time - 14 hours per week **Reports to**: Enfield Connections Programme Manager **Based in**: Enfield **Probation period**:3 months **Annual leave**: 28 days per annum, excluding bank holidays (pro-rata) **Pension payment**: CommUNITY Barnet will make a pension contribution into a workplace...


  • Enfield, United Kingdom Age Uk Enfield Full time

    **The Role** As a Volunteer Social Media/ Communications Assistant at Age UK Enfield, you will play a crucial role in raising awareness and engaging the community in our mission to improve the lives of older adults. We are seeking a dynamic and collaborative team of volunteers to collectively take on the responsibilities of this role. Your primary...


  • Enfield, United Kingdom enfield council Full time

    Our ambition is to see children as children within youth justice services, treat them fairly and help them to build on their strengths so they can rehabilitate and make positive contributions to society. This role will contribute greatly to our ambitions by being key in supporting the development and recruitment of volunteers, working directly and indirectly...


  • Enfield, United Kingdom Age Uk Enfield Full time

    **The Role** Enfield Wellbeing Network is a new project with Age UK Enfield, Mind and Enfield Carers Centre. The Health & Wellbeing Practitioners (H&WPs) work with individuals to define and set goals to improve their wellbeing. Volunteer Champions work with H&WPs to support the running of the service and support individuals over the phone. It is a brief...


  • Enfield, United Kingdom Age Uk Enfield Full time

    The Role Enfield Wellbeing Network is a project with Age UK Enfield, Mind and Enfield Carers Centre. The Health & Wellbeing Practitioners (H&WPs) work with individuals to define and set goals to improve their wellbeing. We are looking for volunteers to support the running of the service and support individuals over the phone. It is a brief intervention...


  • Enfield, United Kingdom British Heart Foundation Full time

    _This _**Voluntary** _Position is available any day of the week or weekend working in 4 hour time slots between 10am - 2pm and 2pm - 6pm_ Online selling is a fast growing and exciting way to retail in the digital age, so if you would like to get involved in this, come join us at your local BHF shop and help create online sales listings to promote the varied...


  • Enfield, United Kingdom Enfield Council Full time

    **x1 Fixed Term / Secondment Post until the 1st March 2025** We have an exciting opportunity within the Welfare Advice and Debt Support team for an income maximisation officer. We are looking for an organised, enthusiastic and motivated person with strong interpersonal skills and a good knowledge of welfare benefits. You will be required to have good...


  • Enfield, United Kingdom Enfield Council Full time

    **x1 Fixed Term / Secondment Post until the 1st March 2025** We have an exciting opportunity within the Welfare Advice and Debt Support team for an income maximisation officer. We are looking for an organised, enthusiastic and motivated person with strong interpersonal skills and a good knowledge of welfare benefits. You will be required to have good...


  • Enfield, United Kingdom Enfield Council Full time

    Enfield Youth Justice Service (YJS) are looking to recruit a full time victim worker to fill a vacant post within our Victim, Restorative Justice (RJ) and Referral Order Team. We are looking for a dedicated and dynamic professional with excellent written and verbal communication skills. This is an exciting opportunity to join a well-established and...


  • Enfield, United Kingdom Enfield Council Full time

    The post provides a vital role supporting the Community Safety agenda and providing data and analysis to help support and facilitate partnership working across a range of strategic boards. The post holder will have access to a range of restricted data systems including police datasets which are used to obtain, analyse and regularly report on performance....


  • Enfield, United Kingdom Enfield Council Full time

    **Primary Behaviour Support Service** **Strengthening Wellbeing, Emotional health, Relationships and Readiness for Learning (SWERRL)** **Head of Service SWERRL** **£64,746 to £83,202** **Permanent Position** **Enhanced DBS check required** SWERRL plays a key part in the Council’s ambitions to drive trauma informed awareness across the Borough,...

  • Insight Officer

    1 day ago


    Enfield, United Kingdom Enfield Council Full time

    **Insight Officer (Data & Intelligence team)** A fantastic opportunity has arisen for an Insight Officer to work within our Data & Intelligence team in People Department at Enfield Council. Within this role you will lead timely and accurate statutory returns submission, performance development, and analysis service within the children’s social care,...

  • Insight Officer

    13 hours ago


    Enfield, United Kingdom Enfield Council Full time

    **Insight Officer (Data & Intelligence team)** A fantastic opportunity has arisen for an Insight Officer to work within our Data & Intelligence team in People Department at Enfield Council. Within this role you will lead timely and accurate statutory returns submission, performance development, and analysis service within the children’s social care,...


  • Enfield, United Kingdom Hunter AHP & Mental Health Full time

    Band 6 Orthopaedic Physiotherapist - North London - £22-25ph! Hunter AHP have an exciting opportunity for a Band 6 orthopaedic physiotherapist to secure an ongoing locum contract out within a leading NHS Hospital. You will work as part of a wider highly experienced multi-disciplinary therapy team which include physiotherapists, nurses, and...


  • Enfield, United Kingdom Bennett & Game Recruitment Full time

    **Business / Customer Service Apprentice** required. Our client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. They are looking for a Customer Service Apprenticeto join the team due to the growth of the business. **Business / Customer Service Apprentice Position...

  • Band 6 Health Visitor

    1 month ago


    Enfield, United Kingdom Hunter AHP & Mental Health Full time

    Hunter Gatherer are supporting a great Health Visiting service in their search for a Band 6 Health Visitor in a Enfield based service. The NHS trust prides itself on providing a range of services for all ages in the lancashire region they cover. To do thisthey have a large workforce of the best healthcare individuals who work alongside the hospitals and...


  • Enfield, United Kingdom Bennett & Game Recruitment Full time

    This role offers a huge opportunity for growth in all aspects of engineering as our client encourages personal and professional development, and supports all their employees in pursuing career advancement in all areas; from design and project managementqualifications through to chartership. The role allows flexible working from home, attendance to office...