Client Development Sales Administrator
1 month ago
**Client Development Sales Administrator**who has previous experience in a client service support / customer management role with excellent communication, administrative, time-management and organisational skills is required for a well-establishedhealth consultancy company.
**SALARY**:£20,000 per annum + Benefits
**LOCATION**:Remote Working / Home-Based
**JOB TYPE**: Full-Time, Permanent
**WORKING HOURS**:37.5 Hours per Week, Monday
- Friday, 9am - 5pm
**JOB OVERVIEW**
We have a fantastic new job opportunity for a Client Development Sales Administrator who has previous experience in a client service support / customer management role with excellent communication, administrative, time-management and organisational skills.
Working as the Client Development Sales Administrator you will manage the relationships of a specified portfolio of SME and ad-hoc clients across the company’s existing customer base.
As the Client Development Sales Administrator you will ensure that each client is supported with their day-to-day queries, ensuing they are resolved within a timely manner or escalated when required. You will also ensure each customer within your portfolioreaches its full potential. Workload will need to be managed whilst working in collaboration with the Customer Service Team Manager and Advisors.
**APPLY TODAY**
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
**DUTIES**
Your duties as the Client Development Sales Administrator include:
- Own the client experience
- Understand individual client needs and implement solution-based initiatives
- Understand the services being delivered to each client
- Identify any key risks within the client portfolio
- Be the escalation point for any complaints / issues that the customer service teams require additional support with
- Use Salesforce to log and report accurately on all client statuses i.e., active, pending, lost, renewed etc.
- Continuous communication with other internal departments and stakeholders to provide client information and ensure that clients receive excellent customer service
**CANDIDATE REQUIREMENTS**
- Previous experience in an SME client service role, including customer management
- Strong communication and presentation skills - must be able to communicate efficiently to all levels of internal and external stakeholders
- Excellent relationship skills - must be able to build and maintain relationships with senior managers, directors, and key customer stakeholders
- Data management - must be comfortable/willing to learn data management & maintenance skills & competencies & use them rigorously to maintain accurate client records
- Time & Diary Management - must be able to manage own time and diary, whilst working from home
- The ability to work under pressure
- Intermediate knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint is essential
- Knowledge of/commitment to developing fluency with Salesforce is essential
**HOW TO APPLY**
JOB REF: AWDO-P9987
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