Occupational Health Case Manager

2 months ago

Tewkesbury, United Kingdom Chappell Enterprise Full time

**Purpose of the role**

To deliver case management though the identification of possible reasons for ill health or injury and considering the most appropriate intervention needed to reduce the risk of employee being absent from work and the need for the employee to undertake modifiedduties.

Principle objectives and responsibilities include the following, other objectives may be assigned:
**Key Responsibilities**

- Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors
- To be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors
- To effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control
- Where required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition
- To help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing ofsensitive personal data)
- Ensure customer satisfaction via regular and timely communications with ALL stakeholders
- Ensure that all information is accurately record on CRM
- Meet all legal compliance requirements and healthcare rm quality assurance standards
- Demonstrate a professional and respectful approach during all interactions whether this be internal or external
- To achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans;prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.
- To work seamlessly with the onsite Functional Health Team to both take referrals and to provide tasks for them to add a three dimensional approach to the case but specifically to review objective measurements where appropriate
- To maintain knowledge on ALL aspects of integrated health risk management
- To take responsibility for recognition of any training needs in discussion with your Line Manager
- Take accountability for any errors including DPA breaches via prompt reporting to your Line Manager or other Senior Manager
- Demonstrate team work ethos
- Demonstrate entrepreneurial flair and best in class innovation
- To undertake any other task as may reasonably be required by the company
- Develop and sustain relationships with both internal and external customers.
**Skills, knowledge and expertise**

- Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint
- Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
- Adopt an investigatory approach to cases and to ensure that all obstacles are identified and removed where necessary and or appropriate
- Demonstrates analytical and problem-solving skills
- Ability to be able to work confidently and recognise when to seek help, support or clarification
- Ability to understand the impact of work on an individual and the impact of ill health on an individual's ability to work.
- Plans and controls activities to meet objectives
- Maintains productive working relationships
- Manage workload effectively to meet customer deadlines and service standards
- Demonstrate knowledge and adherence to the companys performance and procedures standards.
**Ideal Requirements**

- A knowledge and passion about Health and Wellbeing
- Educated to a Degree level, although this is not essential
- Excellent communication, administrative and organisation skills

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