Field Service Engineer

2 weeks ago

Falkirk, United Kingdom PHS Group Limited Full time

About The Role
**_Job Title:

- Field Service Engineer _**
**_Division:

- phs Wastekit - Scotland _**:

- **Purpose of Role**_
- Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. Service level agreements are agreed and set with our customersand must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. _
**_Customer Service_**:

- _To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers._
- _The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate._
- _The engineer should always try and take ownership of engineering issues so that the customer is provided with good service._
- _Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always._
- _Maintain confidentiality and discretion always._
- _Carry out any reasonable task deemed necessary._
- _May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays._
- _Always carry your ID and any Health and Safety accreditation (cards) when at work._

**_Records and Documentation_**:

- _To accurately and clearly complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures._
- _Accurately record time, parts used and any other details either electronically or manually as required._
- _Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs._
- _Pass on any new business leads to sales department._

**_Skills/Knowledge and Qualifications Required_**:

- _Shall have good fault-finding and diagnostic skills_
- _To be able to understand hydraulic and electrical circuit diagrams._
- _Can use and understand various electrical and hydraulic test equipment_
- _Be aware of the Company’s procedures and adhere to them always._
- _To pass on any technical knowledge that may help other engineers._
- _Use good engineering practice and standards always._
- _Update engineering knowledge when able._
- _Always use cost effective but safe measures to carry out tasks._
- _Can work with the minimum of supervision._
- _To attend meetings and training courses as required by your Field Service Supervisor._

**_Desirable Knowledge and Qualifications_**:

- _Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair._
- _City & Guilds in electrical and mechanical engineering._
- _Competent in the use of electrical and hydraulic test equipment._
- _A sound knowledge of single and three phase electrical equipment and hydraulic circuits._
- _A mature disciplined approach and good personal administrative and customer care skills._
- _17th edition electrical regulations/City & Guilds electrical and mechanical engineering._

**_In return for your commitment and expertise, you will receive_**:

- _A competitive salary and bonus scheme. _
- _We offer accredited ILM Training in house and external training. _
- _Ongoing career and development opportunities. _
- _Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks. _
- _Company pension. _
- _24-hour wellbeing helpline. _
- _All kit required for working effectively on the road._

**_phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business._**
**_Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance._**
**_At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._

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