Afternoon Showroom Host

**Afternoon Showroom Host**

**Mercedes-Benz of Guildford**

An opportunity has arisen to join us as an Afternoon Showroom Host to work at our Guildford site. The main responsibility of the host is to provide an efficient, professional and welcoming point of contact for all visitors to the dealership and directing them to the department they are looking for.

This role involves delivering the best possible customer experience for all visitors to the dealership and to create confidence in the company by ensuring the highest standard of courtesy and efficiency in customer contact and communication. This role must also liaise with inter-departmental staff and ensure the customer is kept informed without delay.

**Key Accountabilities**:
As Showroom Host you will ensure that the following duties are performed to the highest standards:

- To greet visitors, offer refreshments (where appropriate) and advise relevant staff of their arrival.
- Take customers to the service/parts department, locating sales executives
- Take customers details and hand out brochures when required
- To build an understanding and knowledge of the full range of Mercedes-Benz and smart passenger cars, products and services
- To maintain the customer environment to an immaculate standard, reporting any maintenance issues to your line manager
- To assist with promotions and events as required by the Marketing Department
- To support the sales team and build good relations with fellow team members
- All walk-in sales enquiries to be loaded on to the Sandown dealer management system.

**Key skills**
- Excellent communication skills
- A passion for customer satisfaction

**Experience Required**
- Previous experience in a customer facing retail environment

Applicants will be expected to be immaculately attired as befits the Mercedes-Benz brand.

Hours: Monday to Friday 13.00-18.30

**Total Hours: 27.5 hours per week**

**Job Type**: Permanent

Pay: £11.44 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- receptionist / host: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person