Ict Apprentice

**The Company**:
Prima Cheese is a multi-award-winning cheese processing company with a 28-year heritage. It is a family-owned business, employing nearly 200 people and operates only within B2B markets where it has gained a reputation for quality, consistency and service. It is one of the biggest cheese suppliers of foodservice and food manufacturing within the UK and export their product to over 55 countries worldwide. With both domestic and international business, the company continues to grow and is looking to expand their team.

**Role Specific**:

- Diagnose, repair, install and maintain computer and other IT related equipment and services
- Answering and directing phone calls
- Troubleshoot networking issues, including connectivity problems, DNS configuration, firewall management, and VPN setup.
- Maintain records held in companies’ electronic systems
- Support the team by handling all support issues and requests and ensure they are logged appropriately
- Help to co-ordinate an activity with colleagues in the business to ensure that issues are resolved quickly and efficiently
- Develop and maintain good working relationships with both internal and external customers

**The training you will get**:

- You will attend college one day per week to achieve your Information Communications Technician Level 3 apprenticeship qualification.

**Required Education and Other**
- Minimum of 5 GCSE’s C and above (including Maths and English)
- Excellent communication skills
- IT Skills
- Attention to Detail
- Organisation skills
- Administrative skills
- Team working
- The ability to communicate and interpret issues.
- Excellent attention to detail
- Highly motivated and proactive

**Working Hours - 37.5 hours per week (paid lunch breaks are included)**

Monday: 09:00 - 17:00

Tuesday: 09:00 - 16:30

Wednesday: 09:00 - 16:30

Thursday: 09:00 - 16:30

Friday: 09:00 - 16:00

**Benefits**:

- Employee Reward Platform and Wellbeing Hub.
- 24/7 Employee Assistance Support.
- Opportunities for Learning & Development.
- A collaborative and innovative work environment.
- Company pension.
- Cycle to Work Scheme.