Workshop Controller

5 months ago


Birmingham, United Kingdom Viribus Animo Recruitment LTD Full time

**Job Title**:Workshop Controller

**Job Type**:45 hours

**Location**:Birmingham

**Salary**:£38,000 + bonus

**Hours**:08:00 - 17:00

**The Role**:
As a Workshop Controller we want you to bring your previous experience, skills and knowledge to the team, you will run, motivate, develop and lead your team, ensuring the team delivers a world class customer service, meeting customer’s needs and keeping promises, whilst meeting performance targets and operational objectives within DLG Auto Services. If you love to stay busy this role is really for you.

You will lead and coordinate the workflow of repairs within DLG Auto Services ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction. The effective management of the productive and support departments, and providing the delivery of high standard of engagement, motivation and employee relations. This role will report to the site manager

**Duties;**
- The management and co-ordination of productive and support staff to ensure effective workflow of repairs to meet the volume, sales, cost and customer/quality targets.
- Ensuring all Blueprint/Procedural/BS10125 regulations are adhered to at all times.
- You will have accountability for meeting and improving on customer satisfaction targets
- You will achieve and maintain and embed all “best practice” and “lean activities” as instructed by business strategy.
- Achieving budget sales and cost targets weekly, monthly and annually
- Ensuring all health and safety policy and procedures are followed at all times with all staff utilising safe working practises and monitor the correct use and storage of PPE.
- Achieving plan departmental and site productivity by effective holiday planning, workshop loading, scheduling, motivation and performance management of the productive staff.
- Achieving top and bottom box CSI by remaining on or better than target in each individual matrix measured by The Leadership Factor.
- Achieving company requirements for all legal and head office submissions.
- Group Learning Policy completion to a level of 100%, quarterly.
- Ensuring regular 1 to 1’s and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.
- Build alongside the centre manager to ensure talent identification and appropriate succession planning is in place.
- Experience of high volume accident repair management and scheduling (essential)
- Deep understanding and experience of BS10125 regulations (essential)
- Knowledge and experience of Thatcham repair methods

**Benefits**:

- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more

**Salary**: From £38,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: #DLG005


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