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Ambulance Crew

4 weeks ago

London, United Kingdom Dignity Funerals Full time

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.

**Interested in becoming part of our family...?**

To better serve our communities across North West London, we have recently rolled out a new 24-hour operating model at our Care Centre in North West London and meaning we are now seeking Ambulance Crew members to join our Service Delivery Lead Michelle Kingdom and her dedicated team of funeral service professionals.

**What Will I Be Doing?**

Our Funeral Service Operative - Ambulance Crews work in teams to fulfill a 24/7 rota and are primarily responsible for bringing the deceased into our care from the place of death, providing care for the deceased, and providing transport to and from funeral homes. Our Care Centre is the centre hub of our operation which provides a service to our client-facing branches across North West London. The smooth operation of our Care Centres is essential to meeting the needs of our clients through timely and efficient transportation and respectful care of the deceased, as well as fulfilment of quality funerals by providing a capable and equipped team on the day.

Duties will include:

- Managing all transfers of deceased including into our Care Centres, funeral homes, places of worship, private residence, and any other third-party premises, organising relevant documentation, and dealing with third parties (e.g., police).
- Participate in the care of the deceased, including preparation, first rites, dressing, and encoffining as required.
- Always maintain excellent standards of vehicle cleanliness and operating efficiency.
- Ensure vehicles are stocked and fuelled as required and that safety checks are carried out.

**What Do I Need?**
- A full UK driving license (manual) and ideally familiar with local geography
- Good level of physical fitness, as this role will involve heavy lifting duties
- The necessary documentation for a basic DBS, reference & driving license check.
- Pride in your appearance, ensuring you are always professional
- A caring and empathetic nature
- The determination to deliver excellent client services
- Reliable; both in terms of timekeeping and fulfilling agreements
- Committed to the provision of excellent deceased care and client service

Our ambulance crews will work in shifts, covering Monday - Friday in the following shift pattern:
Week 1 & 2 - 6 am - 2 pm

Week 3 & 4 - 2 pm - 10 pm

Week 5 - 10 pm - 6 am

**What do you get?**
- An annual salary of £32,775.00 (including night shift allowance)
- Accruing 22 - 25 days holiday + bank holidays
- Sick pay eligibility after 12 month qualifying period
- Life Assurance 2 x salary
- Company Pension Scheme
- Opportunity to enrol on several of our apprenticeship schemes
- Full uniform provided

**What are the next steps?**

**Learning & Development**

Our Learning and Development teamwork with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

**Apprenticeships**

From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.

**Equality, Diversity, and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.

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