Receptionist/administrative Assistant

5 months ago

Lambeth, United Kingdom Harris Federation Full time

**Summary**
We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Academy Clapham. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.
**About Us**
The vision of Harris Academy Clapham is a simple one. From our opening in September 2020, our academy is a place where **‘everything is possible'**.

The **Clapham curriculum** is designed to meet the needs, aspirations and abilities of every one of our students. Our aim is to improve their life chances and enable them to make a positive contribution to the city and world in which they live.
- Subject specific knowledge and skills come first
- Embedding and building on the basics - ensuring that every student acquires the vocabulary, literacy and numeracy skills to enable them to fully participate in society
- The curriculum must be rigorous and relevant by engaging with the best of what has been thought and said and acknowledging that knowledge is fluid and can be contested
- The curriculum must prepare for life in modern Britain and beyond, and enable Clapham students to understand their rights and fulfil their responsibilities under the Equality Act.

Through the Clapham academic, enrichment and pastoral curriculum we expect our students to develop powerful knowledge and the following values and character attributes that will enable them to achieve our vision that ‘Everything is Possible'.

**Endeavour for excellence**
- Learning to work hard and **relish challenge**.
- Learning to **never give up**.
- Learning to take **sensible risks**.
- Learning to always **strive for the best** for themselves and each other.

**Integrity and honesty**
- Always acting with **kindness**.
- Treating others the way they would like to be treated.

**Self-belief with a global view**
- Growing to have the** agency** to **achieve their ambitions** for themselves and the wider world.

Our staff are supported in their work and in developing their future careers via:

- A centralised behaviour system, with each year group supported by non-teaching pastoral leaders
- A programme of instructional coaching, supported by the Step Lab platform
- Access to a wide range of National Professional Qualifications delivered by the Institute of Teaching
- Harris Federation professional development training days and networking support.

**Main Areas of Responsibility**
Your responsibilities will include:

- Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
- Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
- Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
- Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
- General administrative duties such as typing, photocopying, filing, collation and distribution of post
- Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
- Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
- Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

**Qualifications & Experience**
We would like to hear from you if you have:

- Qualifications to GCSE level or equivalent
- Competency in the use of Microsoft Office packages
- Proficiency in the use of computers and databases
- Previous experience in an administrative or front office/reception role
- Demonstrable customer service experience
- Good level of interpersonal and communication skills, with a good standard of written and spoken English
- Excellent organisational and time management skills
- Commitment to delivering excellent level of professional customer service
- Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
- High level of attention to detail and accuracy of work

For a full job description and person specification, please download the Job Pack.
**Next Steps**

**Professional Development & Benefits**
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career

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