Afr Specialist

An international logistics company based in Hayes are looking for an AFR Specialist to join their team.

Salary £28 - 34K dependant on experience. There would also be overtime on this, as well as a 1 in 4 weekends on call

**Overall Role Purpose**:
AFR Operational Role within an media related environment. Ensuring a consistently excellent delivery of their AFR forwarding services including the core operations and full service management for our customers.

Scope of Role:

- Delivering excellent customer service through our DGF's 10 Customer Commitments
- Support, drive and commit to the Company's overall Strategy
- Adhere to Customs Compliance procedures and documentation.
- Manage and Build Customer Relationships.
- Completion of Customs declarations.
- Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
- Liaise directly with DGF departments on shipment planning and coordination.
- Liaise directly with overseas offices on shipment planning and coordination.
- Maintain and update DfT compliance.
- Maintain mandatory milestones and remarks through Cargowise (internal system).
- Manage allocated customers against agreed SOP.
- Use Cargowise to create, manage and maintain Airfreight shipments.
- Any other duties as required.
- Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned.
- Compliance to regulations to and from Overseas countries, procuring carnet and other temporary import and Export processes around the world
- Compliance with inspection organisations, compliance with Export licensing issues
- Support the measurement of Key Performance Indicators.
- Contribute to the First Choice continuous improvement program.
- Participate in the Weekly Team briefing sessions.
- Complete all statutory and mandatory training.
Skills & Qualifications:

- Proven AFR experience with a good knowledge of Customer Service, Imports & Export processes and systems.
- Experience of arranging shipments to remote and complex destinations
- Experience of carnet - preferable but not essential
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Proven experience in Air Freight
- Results driven and good attention to details
- Excellent interpersonal skills
- Able to prioritise and perform under pressure
- Self directed working style
- Good commercial attitude
- A level education or broad GCSE level education.
- Clear and concise communication skills (written and spoken).
- Must be eligible to work in the UK

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.