Apprentice Rental Advisor

4 weeks ago

Carlisle, United Kingdom Arnold Clark Full time

We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.

**Location** - Carlisle Car and Van Rental.

**Hours** - Full time

**About the role**

As a Rental Apprentice, you will work closely with both the customers and our staff to make sure the customers’ needs are met. This apprenticeship will provide you with the training and experience to work confidently with customers and to participate fully in the daily operations of a branch.

As well as receiving on-the-job training, you’ll be trained at GTG Training and be regularly assessed as you work towards achieving a Digital Application Support SCQF Level 6 qualification along with a customer service qualification.

This role would be suited to someone who is an excellent communicator, well-organised and willing to learn, with a strong passion for customer service.

**Day-to-day duties**
- Answer customer enquiries both by telephone and face to face.
- Deal with customer enquiries and complaints in an efficient and professional manner.
- Turn enquiries into reservations.
- Check in/out rental vehicles.
- Use various computer systems.
- Organise deliveries and collections.
- Liaise with internal/external departments.
- Fleet maintenance and management.
- Run daily reports and ensure they are acted upon.
- Drive and park vehicles, including cars/vans /minibuses (only if FULL licence holder and company insurance standards are met).
- Attend training courses provided by the company as and when required (this may include travelling and/or overnight stays).
- Mystery shop local competitors to maintain and develop awareness of market trends.
- Participate fully in the daily operations of the branch.
- Help control expenditure and make branch profitable.

**Essential skills**
- Good levels of literacy and numeracy
- Strong communication skills
- A passion for great customer service
- Willingness to learn and listen to instructions
- Ability to build good relationships with your team and other departments
- Ability to ask questions and learn quickly on the job
- Willing to use your own initiative

In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.

  • Apprentice Rental Advisor

    2 days ago

    Carlisle, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. Location - Carlisle Car and Van Rental. Hours - Full time About the role As a Rental Apprentice, you will work closely with both the customers and our staff...

  • Apprentice Rental Advisor

    3 days ago

    Carlisle, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. Location - Carlisle Car and Van Rental. Hours - Full time About the role As a Rental Apprentice, you will work closely with both the customers and our staff...

  • Apprentice Rental Advisor

    3 days ago

    Carlisle, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.Location - Carlisle Car and Van Rental.Hours - Full timeAbout the roleAs a Rental Apprentice, you will work closely with both the customers and our staff to make sure...

  • Apprentice Rental Advisor

    3 days ago

    Carlisle, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Location - Carlisle Car...

  • Apprentice Rental Advisor

    19 hours ago

    Carlisle, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.Location - Carlisle Car and Van Rental.Hours - Full timeAbout the roleAs a Rental Apprentice, you will work closely with both the customers and our staff to make sure...

  • Apprentice Rental Advisor

    2 days ago

    Carlisle, Cumbria, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.Location - Carlisle Car and Van Rental.Hours - Full timeAbout the roleAs a Rental Apprentice, you will work closely with both the customers and our staff to make sure...

  • Rental Customer Advisor

    2 weeks ago

    Carlisle, United Kingdom Arnold Clark. Full time

    Were looking for an organised and enthusiastic Rental Customer Advisor for our Carlisle Car & Van Rental branch.Hours42.5 hours perweek, 5 days out of 7 including weekends.About the roleAs part of a busy Arnold Clark Car & Van Rental team, youll work with management and other staff members to deliver the excellent service levels our customers expect from...

  • Apprentice Customer Service Advisor

    4 weeks ago

    Carlisle, United Kingdom NFU Agency Full time

    **The Role**: **Apprentice Customer Service Advisor - £12,000 per annum.** comprehensive training programme to learn about all aspects of the business and will play a key role in developing relationships with customers. As an Apprentice Customer Services Adviser, you’ll play a key role in the success of a vibrant business by providing administrative...

  • Customer Sales Advisor

    4 weeks ago

    Carlisle, United Kingdom Glenrental Ltd Full time

    Due to our continued growth, we have a requirement for a Customer Sales Advisor; **Duties to include**: - Meet and greet customers in a friendly and timely manner - Dealing with customers face to face and via the telephone - accurately inputting vehicle reservations on the vehicle rental software - Calculating quotations for customers - Opening and closing...