Sales Support Executive

2 months ago

Farnham, United Kingdom IN-SYNC Full time

Do you love speaking with customers? Do you find that "Sales" isn't for you, but you enjoy the challenge of retaining customers and getting them the best service for their needs?

Our Sales Support Executives are responsible for driving customer retention and upselling Group products and services, and a position has become available for someone to join the team.

**Main Responsibilities**:

- Making contact with customers who wish to deregister, selling the benefits of our services or offering alternative products
- Identifying cross-selling opportunities to ensure customers are using the maximum number of services available
- Establishing gaps in customer data and make contact to chase
- Managing deregistration process where necessary
- General administration including maintaining digital customer records and managing in-house ticking system for the department

**Benefits**:

- 22 days holiday (rising by 1 day per year to a max of 25 days)
- Pension plan
- Professional study support
- Healthcare cash plan or Perkbox
- Cycle to Work Scheme

**Essential Skills**:

- Background of working in a fast-paced customer service position, ideally within an office/phone-based environment
- Comfortable working on the phone for most of your day; clear and confident telephone manner
- Strong written and verbal communication skills
- Excellent organisation and time management skills, equally capable of working alone using own initiative or taking direction
- Ability to comfortably prioritise tasks and cope with competing demands, often in a high-pressure scenario
- Determination and motivation to achieve targets
- Resilient and pro-active with a flexible approach to work
- IT literate with working knowledge of Microsoft Word, Excel, and Outlook

**Desirable Skills** Fluency in Romanian would be an added benefit, but by no means essential to qualify for this Sales Support Executive role.

**About Company** **Are you IN-SYNC?**
- We're leading the way in self-employed financial services. Want to be part of it?_

We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment.At IN-SYNC, you'll be challenged and trusted to use your expertise and initiativeto grow.

We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.

If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed, and the motivation to just get things done.

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