Community Platform Specialist

2 months ago

London, United Kingdom Fortis Games Full time

**Who we are**

At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and background impact the games we make.

We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

**WHO WE ARE**:
At Fortis, we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity, and belonging where, together, our diverse skills, experiences, and background impact the games we make. We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products and community we're building, as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication with a team-first mentality, we may be the right place for you.

**OVERVIEW**:
The Community Development team is looking for a Community Platform Specialist to join our team. In this role, you will work closely with the Head of Platform Development to establish and grow our community and social media presence for upcoming game releases. You will be able to contribute to developing our community engagement strategies, content creation, content calendars, and campaigns across various channels. As the company expands, there may be potential for career progression.

**ABOUT THE ROLE**:

- Define the vision for the Community Research team, ensuring alignment with our company's strategic direction.
- Oversee the operations of the Community Research team including the establishment of clear goals and outputs, resource planning and allocation, identification and maintenance of the tech stack / research tools, and creation and implementation policies and procedures.
- Work directly with Community Leads, Game Directors, and Data Intelligence Team to identify key qualitative research indicators for evaluating the health of our communities as they progress through various phases of our products.
- Help build, lead, and nurture the growth of a team of researchers, data scientists, and analysts capable of defining, documenting, and implementing processes throughout the organization to support our internal development needs and external community needs.
- Share learnings with the broader organization and contribute to our community strategy's overall development and involvement in the Fortis portfolio of games.

**WHAT YOU'LL ACHIEVE**:

- Collaborate with the Head of Platform Development to create and execute community and social media strategies for evergreen and engagement campaigns and upcoming game releases.
- Assist in building and maintaining our presence on various community platforms, including but not limited to Discord, Reddit, Facebook, Instagram, Twitter, TikTok, Twitch, and YouTube.
- Help develop and implement content calendars, ensuring a consistent flow of engaging and relevant content across all channels.
- Assist in creating and managing community campaigns and initiatives to foster player engagement, retention, and growth.
- Collaborate with internal teams, including game developers, marketing, and creative, to gather assets and resources for community content creation.
- Engage with the community by responding to inquiries, feedback, and comments across social media channels, fostering a positive and supportive environment.
- Monitor community discussions and sentiment, providing insights and feedback to improve community engagement strategies.
- Collaborate with external partners, such as influencers and content creators, to amplify our community reach and engagement.
- Support channel specialists' recruitment and onboarding process once the team expands, providing guidance and mentorship.

**WHAT YOU'LL NEED TO BE SUCCESSFUL**:

- A finger on the pulse of the Fortis and greater gaming community, surfacing trends, industry shifts, and community members that represent who we are, what we care about, and what our company should know.
- A deep understanding of the relationship between the studio and game communities and the connec

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