Resident Relationship Officer
2 weeks ago
The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify theirinner strength and identify new pathways of progression and resolution of the issues impacting on their lives.
Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term. The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.
Essential:
1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse
at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of
this role. This role also requires you to be polite and courteous when conversing with the public.
2. Knowledge of housing law
problems and solutions
4. Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
5. Experience of managing a portfolio of complex casework in regards to people support and tenancy management issues
6. Experience of working in face-paced environment, with many competing priorities
7. Experience of working in complex housing organisation and experience of working with vulnerable residents to improve
outcomes and sustain behavioural change
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Resident Relationship Officer
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Resident Relationship Officer
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Resident Relationship Officer
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4 weeks ago
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