Head of Operations

2 months ago


Warwickshire, United Kingdom Cactus Search Full time

Our client has an exciting opportunity to join there well-established business as a Head of Contact Centre Operations. This role will support strategic direction of the business and key to enabling high performance achievement and growth opportunitieswithin the market. This role will perform an integral part of the Senior Management Team.
This role will require you to be on site 2-3 days a week and the rest working from home
**Key Duties**: - Manage and support operational teams to ensure achievement of business targets, financial controls, and quality level adherence.
- Maintain a high customer service culture within operations and achievement against internal and external key performance indicators.
- Drive improvement in the business to ensure best practice within operational functions.
- Lead a team of Operations Managers
- Ensure continuous improvement culture, including identifying and leading efficiency initiatives whilst maintaining robust financial/quality controls and procedures.
- Overseeing management of the team and the workload as and when required.
- Effective leader that inspires and motivates high performing teams.

**Key Skills/Experience Required**: - Proven working experience in the management of contact centres.
- Strong Forecasting ability using contact statistics.
- Proven track record of improving contact centre performance.
- Strong leadership skills and experience, proven past performance of mentoring and enhancing abilities and talents of direct reports.
- Operational Management experience within a BPO industry


  • Head of Operations

    5 days ago


    Warwickshire, United Kingdom Pertemps Network Group Full time

    **Job Description**: Our client has an exciting opportunity to join there well-established business as a Head of Contact Centre Operations. This role will support strategic direction of the business and key to enabling high performance achievement and growth opportunities within the market. This role will perform an integral part of the Senior Management...

  • Head of People

    5 days ago


    Warwickshire, United Kingdom The Diocese of Coventry Multi-Academy Trust Full time

    Are you ready for the challenge of joining a highly successful and growing Church of England Multi-Academy Trust in the Diocese of Coventry, to lead the way on our People Strategy and our vision, and to make the trust an even better place to work and learn? You will report directly to the Chief Executive Officer, be a crucial member of the Senior Leadership...

  • CNC Sliding Head

    3 weeks ago


    Warwickshire, United Kingdom Interaction - Peterborough Full time

    Position: CNC sliding Head Location: RugbySalary: £18 - £22PHAbout :Join our client a leader in precision engineering and manufacturing, renowned for innovation and quality.Job Description:They seek an experienced CNC Sliding Head Machinist skilled in operating 7Star, Fixed Sliding Head, or Dugard Sliding Head machines.Responsibilities include: Setting up,...

  • Head of Family

    3 weeks ago


    Warwickshire, United Kingdom Venn Group Full time

    **Head of Family - Progression to Partnership** A reputable firm based in Warwickshire seeks to welcome an efficient and ambitious Head of Family. **The Firm** The firm, which has operated in excess of 100 years, is regarded as a highly respected and professional legal practice in their region. They are a full service law firm and practice law across many...

  • Head of Family

    20 hours ago


    Warwickshire, United Kingdom Venn Group Full time

    **Head of Family - Progression to Partnership** A reputable firm based in Warwickshire seeks to welcome an efficient and ambitious Head of Family. **The Firm** The firm, which has operated in excess of 100 years, is regarded as a highly respected and professional legal practice in their region. They are a full service law firm and practice law across many...


  • Warwickshire, United Kingdom Venn Group Full time

    **Head of Residential Property - Lawyer** A reputable firm based in Warwickshire seeks to welcome a driven and ambitious Residential Conveyancing Solicitor who can succeed into a Head of Department and Partner position. **The Firm** The firm, which has operated in excess of 100 years, is regarded as a highly respected and professional legal practice in...

  • Head of HR

    2 weeks ago


    Warwickshire, United Kingdom The HR Consultants Full time

    **Head of People & Culture** **Salary**:Up to 65k pro Rota (dependent on experience) **Hours**:Part Time (24 hours per week, across 3 days) **Location**:Predominantly remote working, with some travel to sites **Overview** The Head of People & Culture is responsible for understanding and contributing to the overall strategic aims the Hallmark Engineering...

  • Head of HR

    1 week ago


    Warwickshire, United Kingdom The HR Consultants Full time

    **Head of People & Culture** **Salary**:Up to 65k pro Rota (dependent on experience) **Hours**:Part Time (24 hours per week, across 3 days) **Location**:Predominantly remote working, with some travel to sites **Overview** The Head of People & Culture is responsible for understanding and contributing to the overall strategic aims the Hallmark Engineering...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time €90,000

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders. Role ...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time €90,000

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders. Role ...

  • Head of FP&A

    2 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time €90,000

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders. Role ...

  • Head of FP&A

    2 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time €90,000

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders. Role ...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders. Role ...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. Remember to check your CV before applying Also, ensure you read through all the requirements...

  • Head of FP&A

    2 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time €90,000

    Job Description Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders.Role ...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders.Role ...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders.Role ...

  • Head of FP&A

    3 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders.Role ...

  • Head of FP&A

    2 weeks ago


    Warwickshire, United Kingdom Trinity House Group Full time

    Trinity House Group are exclusively working on a Head of FP&A role for a high growth client in Warwickshire. This is a critical role to drive best practice around robust budgeting & forecasting process, as well as helping drive the long term strategic planning. This role will be working closely with several finance and non-finance stakeholders.Role ...