Customer Service Professional Based in Exeter, Devon
2 weeks ago
**The Roles**
At Sitel Exeter we work closely with some well-known brands such as John Lewis, Rapha Cycles, Heathrow Airport and Johnson&Johnson. Working on these campaigns will require you to use your excellent customer service skills and knowledge to assist customers with any issues or queries they may have.
**Skills and Qualities**
- A team player who is proactive and driven with a desire to help others
- Ability to build a rapport with customers
- Computer literate
- Confident telephone manner
- Be able to communicate successfully, confidently and clearly (verbal and written)
- Be open minded
- Be attentive
- Be patient
- Ability to use positive language
- Good time management
- Be empathetic
**Responsibilities**:
- Objection handling
- Booking repairs/updating customers on their current repairs
- Navigating around multiple systems whilst conversing with customers
- Troubleshooting equipment
- Liaising with manufacturers/repair centres
- Organising replacements, exchanges and refunds
- Answering delivery queries
- Excellent vocal and written communication
**You will also need to be...**
- Computer Literate
- Have a positive attitude
- Be patient
- Excellent at listening
- Excellent at time management
- Be attentive
- Willing and have a great work ethic
- Able to cope in a fast-paced pressured environment
**Your Contract**
- Permanent contracts available
- Full time and part time hours from 22-37.5 hours per week
- Fully flexible between Monday-Sunday
- Pay from £9.85 - £10.00
- Weekly pay
- **Paid** Training
- On site and hybrid positions
**The next step**
After you have clicked 'apply', you will be directed to our screening system called 'Harver'. Your screening will take around 40 minutes to complete, so please grab a cuppa and get comfy.
**DATA NOTICE**
Reference: INDEXE 206629
**Customer Service Professional based in Exeter, Devon**
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