Embroidery Operator

The employee will be responsible for delivering alterations, embroidery and heat seal requirements through managing the orders and completing the production of all garment requirements for the branch.

Key Responsibilities: Embroidery & Heatseal
- Operation of embroidery & heat seal machine in a safe and efficient manner
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Assist Customer Service team by answering product and service questions
- Must be organised and comfortable with maintenance customer logo information.
- Effectively managing production schedule and accurately report progress
- Working closely with the operations and product team to provide customers with a seamless operational service

Key Responsibilities: Alterations
- Accurately measuring customers garments using tape measures to ensure proper fit of garments.
- Ensuring that sewing machines and other equipment are in good working order.
- Altering or repairing customers' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams.
- Constructing garments and other articles according to customers' specifications and preferences.
- Labeling customers' garments and articles and recording the alterations required.
- Communicating with customers to determine their specifications, needs, and preferences.
- Using irons and pressing machines to erase the creases on garments and other articles.

The Essentials
- Previous experience working with embroidery machine (BROTHER MACHINE 4 head and SWF 8 head in particular)
- Previous experience working with EPS-ETHOS SERIES and MICROSOFT
- Knowledge and experience of managing a production schedule would be desirable
- Proven track record in achieving targets within specific deadlines.
- Strong verbal and written communication skills
- Proven sewing experience.
- Sound knowledge of various fabrics and sewing techniques.
- The ability to work under time constraints.
- Good hand-eye coordination.
- Effective communication skills.
- Detail-oriented

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.