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Customer Service Specialist
4 months ago
Customer Service Specialist
**Full Time Salary**
- £24,200
**Employment Type**
- Full time
**Hours Per Week**
- 35
**Region**
- Lancashire
**Location**
- 1a Enterprise Way, Accrington, BB5 0FR
**Contract Type**
- Permanent
**Job Type**
- Customer Services
**Closing Date**
- 01/03/2024
**Ref No**
- 2083
**What you can expect from us**
- We offer a competitive salary of £24,200 (13.30 per hour).
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
**Working Hours and Location**
This role will be based on site at our Accrington office._ _Our hours of operation are Monday to Friday 8am - 8pm. Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8am to 4pm, 9am to 5pm, 10am to 6pm and 12pm to 8pm. (The 12-8 shift is roughly one week in every ten and that shift can be completed from home.)
You’ll have a 2-week induction and then a 2 week training academy to provide all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.
**About the role**
We are looking for **Customer Services Specialists** to join our busy Customer Services Team providing a range of support to our housing tenants and customers.
You’ll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.
**What are we looking for?**
- Experience of working in a multi-channel contact centre environment.
- Strong empathy in dealing with customer and complaints.
- Good attention to detail and active listening skills.
- Resilient and able to handle competing priorities.
**About Onward**
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
**Please note that we reserve the right to close the vacancy early prior to the closing date.**
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