Customer Services Assistant

1 day ago


Telford, United Kingdom Prince Personnel Full time

This is an exciting opportunity to join a well - established manufacturer in Telford. This is a permanent role, where you will be working in a small team, the main purpose of this role is to handle any customer requirements establishing the obtainment of the order. The purpose of this position to work closely with a senior customer service agent to answer any queries, ensure all orders received are put onto the system and give customer's information related to their order.

**Responsibilities and duties will include, but not limited to**:

- Maximise all sales opportunities by promoting the highest standard of customer care
- Prompt and positively deliverance of order acknowledgements with correct prices, part numbers and realistic delivery dates
- Develop and implement new systems procedures or working practices to improve customer service efficiency
- Maintain and develop customer records / profiles including recording information supplied by internal customers
- Receiving and recording any relevant customer feedback including assessing how our competitors are meeting our customer's needs
- Assist with order inputting as and when required
- Attentive, prompt, and courteous handling of all customers enquires
- Internal reports
- Customer education on current prices and part numbers
- Confirming stock availability when required
- Internal support for Field Sales team
- Promoting and actively seeking further opportunity 's.
- Telesales - existing customers only (no cold calling)
- Raising and submitting proforma's
- Recording weekly KPI's
- Customer quotations.
- Price amendment forms.
- Scanning
- Individual customer reports
- Raising sample orders upon request
- Occasional collation and prepare analysis of credits
- Dealing with public enquires to promote our brand and products
- Provide departmental absence cover
- Carry out any reasonable task requested by management.

**Skills and Experience**

To be considered for this fantastic opportunity you must demonstrate strong communication skills, possess high attention to detail and previous experience in a high-volume Customer Service role. Whilst speaking to customers you will need to spot opportunities to recommend additional or alternative products. You must have excellent data entry skills and have the ability to use initiative and have a flexible approach to work. Strong IT skills are essential.



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