Client Care Team Leader

6 months ago


Tenterden, United Kingdom Cinque Ports Vets Tenterden Veterinary Surgery Full time

**Job Title**:Client Care Lead (Receptionist lead)

**Salary**:£24,856.00 (full-time equivalent)

**Location**: Cinque Ports Vets, Tenterden

**Job Type**: Permanent

**Hours**: 34 hours per week, share of a Saturday rota to be discussed at interview

**Cinque Ports Vets are looking for a pro-active, empathetic person to lead their fantastic Client Care team**

**Your role and responsibilities**

We are looking for an experienced, pro-active person to join our friendly team as a client care lead

We are looking for someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients.

Other duties to include, but not limited to:

- Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.
- Lead and encourage outstanding client and pet care from all team members
- Financial reconciliation, debt control
- Help with management of TOIL, absences and holiday requests/cover
- Ensuring GDPR compliance
- Aid in induction and training of staff
- Client complaints and feedback response
- Appropriate management of consultation and surgical diary
- To ensure that strategic objectives, as set by the clinical directors, are delivered, with adherence to budget figures.

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- RCVS and VDS fees paid
- External CPD funded
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Cinque Ports Vets provides routine primary care services and emergency care 24 hours a day, 365 days a year with VetsNow on-site providing continuity in cases and patient care. We offer keyhole surgery, laser therapy, and acupuncture treatments. You will be supported by a full and experienced team of Registered Veterinary Nurses (RVN), that carry out both nurse consults and vaccinations.

Cinque Ports Vets, as part of Linnaeus, are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


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