Care Planner

Job Introduction
**Job title: Care Planner**
**Salary: £12,600 - 21 hours **per week plus out of on call to support the business**
**Location: Gloucester**

**Life at Prestige**:
People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner you’ll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

**Your role at Prestige**:
We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Gloucester team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

The success of this role will be measured by:

- Member utilisation targets are achieved
- Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
- Identifying business growth opportunities
- Forming strong relationships with the Carers
- Business KPI’s met

Main Responsibilities

**Responsibilities**:

- Member utilisation targets are met
- To assess branch performance against weekly and monthly targets
- Identify trends to predict future requirements
- Maintain agreed schedules within agreed targets
- Maintain accurate records
- Ensure all members receive comprehensive schedule information
- Identify absence trends and concerns
- Drive improved satisfaction levels and rates
- Maintaining great relationships with existing clients and carers
- Maintain effective relationships with Branch Manager in resolving schedule conflicts
- Identify new business opportunities
- Ensure the effective placement of staff to meet client needs
- Prepare ad hoc reports as and when required
- On call duties as arranged locally
- The role is branch based but may require some travel to other branches/sites to meet the needs of the business.
- Support with the day-to-day responsibilities of the team when required
- Be a champion for internal customer service
- Do any other reasonable things your manager needs you to do

**Skills and qualifications we’re looking for**:

- Confident in promoting the branch
- Self-motivated
- Computer literate
- A passion for managing and driving excellence
- Excellent organisational skills
- Understands target setting and performance
- The role requires a pro-active response to building key relationships
- An eye for detail is essential as is knowledge of current market conditions and trends
- Ability to manage change
- A commitment to equal opportunities and diversity
- Symmetry between personal and organisational values
- Demonstrates the behaviours associated with Prestige Nursing & Care values

About The Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Package Description
**What we offer**:

- A competitive salary
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service
- An additional day off for your Birthday
- Blue Light Card
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Workplace Pension
- Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working cult