Travel Consultant

4 days ago

Kent, United Kingdom Red Planet Travel Professionals Full time

**Travel Consultant,**Homeworking **-**Why not join one of UK’s leading Multi-Award Winning Worldwide Tour Operator? This Remote or Office based Travel Consultant role is a rare opening, offering the lucky selected applicantsthe opportunity to join a highly successful Tour Operator as one of their Customer Experience Executives.

**The Travel Consultant role**:
You will be selling holidays, tours, and cruises to worldwide destinations to direct customers and travel agents as well as dealing with pre-departure holiday enquiries. Our client offers on the job training so previous travel and/or sales experience isnot essential but would be advantageous.
- To ensure all incoming calls are answered promptly and dealt with to the best of ability.
- To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
- Maximise up sale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
- Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.
- Attend any relevant training/overseas educational visits provided by the company to develop knowledge and skills.
- Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
- 37.5 hours, 5 days per week between the hours of 9:00am and 7:00pm, Monday through Sunday. Please note this role involves working some weekend days during the month.
- Any other duties deemed necessary by either your Supervisor, Manager or Director.

**Now let’s talk about you**
- Travel Consultant or recent travel graduate with a telephone based customer service / sales experience
- Customer centric attitude
- Professional and courteous in all interactions verbal or non-verbal
- A passion for travel
- Great telephone manner - professional and outgoing
- Excellent organisational skills
- Good communication skills - both written and verbal, Good PC skills

**What you will get in return**
- £21,000 annual basic salary plus sales commission. OTE £28,000
- On the job training and team building events
- Educational visits overseas and opportunities
- Discounted Travel, Christmas Party, Occasional Pizza Fridays
- Company Pension Scheme

**Sounds Like You?**

If so, we’d love to hear from you

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