Tree Officer

**Full Time Salary**
- £41,900

**Employment Type**
- Full time

**Hours Per Week**
- 37

**Region**
- Lancashire

**Location**
- 1a Enterprise Way, Accrington, BB5 0FR

**Contract Type**
- Permanent

**Job Type**
- Direct Labour

**Closing Date**
- 29/03/2024

**Ref No**
- 2099

**What you can expect from us**
- We offer a competitive salary of £41,900
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.

**About the role**

We are looking for **a Tree Officer on a permanent basis** to join our Environmental Services team. This role is a home-based role but involves frequent travel across our Neighbourhoods and you will attend the office as and when required.

The Purpose of role is to assist the Arboriculture Manager in the surveying and management of tree stock across the Onward geography, ensuring effective risk management compliance and works to the highest arboriculture standards.

**Customer Service**

Be responsible for tree related enquiries managing customer expectations to ensure high levels of customer service. Promote the benefits of trees to customers and communicate effectively Onward policies and procedures.

**Data Management**

Produce through tree surveys both a reactive and proactive works programme for the in-house tree team, which delivers the objectives of the service. Under the direction of the Arboriculture Manager, utilise technology (e.g. GPS systems) to develop and maintain tree survey information and other information as required.

**Performance Measurement**

Carry out tree surveys as directed to ensure that the trees are healthy, safe and not causing any damages to the environment. and make recommendations for work required.

Undertake audits on completed works and site safety audits on contractors/ the in-house team to produce key performance indicators (KPI’s).

**Developing Service**

You will utilise technology (e.g. GPS systems) to develop and maintain tree survey information and other information as required. You will assist the Arboriculture Manager in the delivery of tree management across the Onward geography for both Onward and external customers, ensuring all requirements, including legal and health & safety, are met and provide support to development work through appropriate inputs as required.

**Health and Safety**

Responsibility to ensure all health and safety policies and procedures for the Arboriculture team are in place and completed, including LOLER and PUWER, RAMS.

**What we require?**
- Good level of written and verbal communication competency.
- IT skills - Microsoft office to Intermediate level
- Experience of using GPS / GIS equipment and software effectively.
- Experience of excelling in a customer focussed environment.
- Ability to work both under direction and autonomously, organising workload and prioritising tasks.
- Experience of working as part of a multi-disciplinary team.

**Desirable**
- Management and control of Invasive Specie
- BS5837 report writing.
- Knowledge and experience of service contracts and their effective management and administration.
- Good commercial understanding of value for money and budget management.
- Experience of partnership working with external agencies.

**Essential**:

- Degree in Arboriculture or Level 5 qualification equivalent.

**About Onward**

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

**Please note that we reserve the right to close the vacancy early prior to the closing date.**

**#IND1**

LI-AM1