Cafe & Retail Team Member

3 weeks ago


York, United Kingdom York Cocoa Works Full time

**About us**

York Cocoa Works is an independent chocolate maker based in the heart of York, celebrating York’s chocolate making heritage and working with unique cocoa origins from around the world to craft award-winning and innovative, fine chocolate.

We are a manufacturing, learning and visitor hub with growing online, wholesale and offsite event, training and innovation services

We are proud to be one of a small number of British chocolate makers crafting sustainable chocolate here in the UK. We are delighted to welcome chocolate enthusiasts and professionals to join us from around the world to learn and engage with the chocolate making process.

York Cocoa Works is a busy chocolate visitor facility with activities running at weekends and peak holiday periods. A flexible approach is required to meet demands in holiday seasons and to respond constructively to demand fluctuations.

A love of chocolate is a must but specialist training will also be provided to support enthusiastic professionals.

**Role Overview**

As a member of our Café and Retail team you will work alongside our team of manufacturing, education and hospitality professionals to lead and deliver outstanding chocolate experiences.

You will be contributing to the smooth daily running of the front of house operation, cafe and retail experience to deliver an excellent chocolate product to our visitors. This will include delivery of the visitor program including hosting our tasting experiences and workshops.

You will be part of a team that is creating an outstanding visitor experience to engage with chocolate enthusiasts and encourage loyal repeat custom. You must be committed to delivering excellent product knowledge and customer service. You will learn how to expertly make and serve our core range of chocolate café items, including our signature hot chocolates.

**Working Hours**

**About you**

Ideally you will be barista trained but full training will be given, on how to create our speciality hot chocolate menu. We will also provide full training on all of our menu items and retail product range so you are able to advise our customers for their own preferences or dietary requirements.

You will have worked in similar dynamic environments where excellent customer service is key and use your initiative in order to adapt to quick-changing situations.

You will have had some experience of working in a similar environment; meeting and greeting, taking orders, service delivery, cash handling, managing the tables and the queue. You will have an understanding of Food Safety and the importance of the completion of paperwork as well as the overall cleanliness and maintenance of the general area.

**Good to know**

We are a small, devoted and friendly team and we are looking for a like-minded individual to join us during an exciting period of development and growth.

We offer a competitive wage, an inclusive and supportive work environment, and the opportunity to work with a team of talented and dedicated professionals.

Additional hours are available in busy periods with the opportunity for development in other areas of the business.

Creating traceable, sustainable and fairer chocolate products is at the heart of what we do. You will play a key role in the creating and delivery of our chocolate.

**Benefits**
- £10.00 per hour for 16 - 20 year olds
- £11.50 per hour for 21 year olds and above
- The opportunity to work for a passionate business with career opportunities
- Comprehensive training in our standards and cocoa and chocolate training
- Sociable working hours, occasionally evenings
- Free drinks during shifts
- Casual role, occasional hours
- Staff discount 20%
- Free Chocolate Workshop places for friends and family
- Holiday on an accrual basis

**Job Types**: Full-time, Part-time, Fixed term contract, Zero hours contract

**Salary**: £10.00-£11.50 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Location: In person

Application deadline: 04/04/2024
Reference ID: YCW100224


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