Team Member

3 months ago


Oxford, United Kingdom Dallas Holdings - Pret A Manger Full time

Pret A Manger - Team Member A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity. Key responsibilities - To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team. - To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc) - To work together to ensure the FOH and Kitchen and delivery business is the best it can be. - To have a good knowledge of Pret standards in all areas of the shop. - To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
- TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge. Amazing Service: 6 Key Points of Service - To always follow the 6 Key Points of Service. - To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service. - To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas. - To bust queues through speed of service and calling to customers. - To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards. - TM Star: To consistently have high performance in till speed and accuracy. Delicious Food & Drink: 6 Key Points of Production - To create delicious food according to Pret standards in an efficient, safe environment. - To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard. Well Loved Shop: Cleanliness and Health & Safety - To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test - To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards. - To inform the shop management team of any safety concerns immediately. - I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers.

I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times. - I immediately tell my Manager when I believe standards or processes are not being met. Shop Profitability: Productivity - To complete and pass all TM and TM training in a timely manner - To adhere to financial standards on tills.
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality


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