Hub Coordinator

An opportunity has arisen for a Band 3 Administrator in a multi-disciplinary team, working with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard.

As an Administrator working under the general direction of the Senior Hub Coordinator undertake a range of administrative duties. Develop and maintain administrative systems, procedure and records to enable the team to delivery effective community services and to ensure that the office environment is safe, appropriately maintained and equipped. You will be required to participate in a rota to provide cover between 08:00 and 19:00 Monday to Friday, also weekend working on a rota basis. There is an aspiration that the hub operating hours will extend to cover 7 day working 08:00 to 20:00 at some point in the future. You will be required to be flexible and able to provide cover for other teams, this may involve working at different locations within the Locality.

Please note that there will be weekend working on a rota basis.
- Participate in a rota to ensure the hub has administrative cover between 08:00 and 19:00 on weekdays; this may change to 7 days 08:00 to 20:00.
- Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings.
- Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available.
- To answer telephone calls as appropriate of the protocols of the service
- Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately.
- To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations.
- To prioritise calls requiring immediate attention of a clinician or outside agency such as NCUHT and NWAS.
- Recognise and action needs of callers and GPs requiring other services e.g. Mental Health Crisis Intervention team, Social Services and Third Sector.
- Prepare reports and letters in relation to patient care.
- Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary.
- Ensure adequate clinical and office supply stocks available for teams.

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust’s sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Important Information
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**Disclosure and Barring Service**:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

**The changes mean that**:

- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed bel