Receptionist Lead

**About The Role**:
The Reception Team Lead will be expected to be part of the Reception team, whilst ensuring the KPIs are delivered, staff feel motivated and their contributions valued. The role will be over a 5 day working week to include approximately one Saturday per month. This is a full time role of 37.5 hours per week

**Keys Tasks and Results**

You will act as first point of contact for the reception team, the duties of the role include
- Support the delivery of exceptional standards to all patients and colleagues.
- Manage reception environment and patient flow.
- Build and retain good rapport with all other departments within the Hospital by promoting effective communication across all departments.
- Line management of staff directly within the team and any bank staff that report to you.
- To organise and supervise all roles related to the policies and procedures to ensure smooth running of the team.
- To prioritise own day to day workload.
- Monitor annual leave and staff sickness ensuring minimum staffing levels are met.
- Compile monthly rotas for teams, ensuring business needs are met.
- Carrying out staff appraisals, performance management and disciplinary investigations
- Overseeing recruitment of staff, training and induction
- Handling and responding to queries and complaints.
- Ensure all KPI’s are monitored and met by the team.

**Additional information**

**About You**:
The role demands excellent prioritisation, organisation and computer skills. You will need to be strong on delivering excellent service and driving efficiency to ensure our patients receive the highest standards of care. This is a busy and varied role that requires a keen eye for detail and desire to support a team to be the best they can.

**About Us**:
Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.