Investment Administrator

6 months ago

London, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

The Investment Administrator’s primary function is to provide administration service support to the HNW team, managing the coordination and administration of all client related queries ensuring best practice is delivered without exception. They will report directly into the two Investment Directors responsible for the clients, as well as two Investment Managers. They will be the junior of the team working under two Senior Investment Administrators.

**RESPONSIBILITIES**

**Service levels & positive client outcomes**
- Deliver levels of service expected by High Net Worth clients including assisting in the regular assessment and reporting of any change in client circumstances & suitability factors
- Provide a high quality service when transferring new clients into the firm, liaising with all administrative departments within CBAM to deliver a seamless transition
- Ensure external and third party client payments are processed in timely and efficient manner
- Produce automated investment reports ahead of client meetings
- Ensure adequate record keeping of client correspondence and conversations
- Liaise directly with clients over administrative matters
- Provide excellent client service to ensure zero incidents and complaints
- Consistently follow processes and ensure a great experience for the client
- Provide general administration support for investment directors
- Working together with the two other administrators

**Strategic planning**
- Engage and participate where required in improvement initiatives, and provide constructive feedback to drive future initiative direction.

**People**
- Champion and demonstrate CBAM’s core principles, continuing to ensure a one team, one culture ethos across HNW, especially as teams grow in size and new talent is developed
- Actively participate in CBAM’s diversity and inclusion initiatives
- Ensure clear and effective communication with colleagues across HNW

**Regulatory Responsibilities (Compliance/T&C)**
- Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
- Gather relevant AML documentation from new clients and complete detailed source of wealth, client risk rating and enhance due diligence where applicable in accordance with CBAM Due Diligence Standards and AML QA Procedures
- Complete client due diligence reviews and triggers in accordance with AML QA Procedures
- Ensure adherence to the Client and Third Party Payment procedures
- Comply with the PA dealing policy
- Ensure awareness of and adherence to the Financial Conduct Authority’s (FCA) conduct rules
- Ensure required training is kept up to date and completed within the set timeframe given by CBAM
- Comply with/Ensure adherence to the Gifts and Hospitality Policy and Expenses policy
- Ensure all client conversations are in line with FCA recording requirements
- Comply with office Health and Safety and Fire Safety Procedures

**WE WOULD LOVE TO HEAR FROM YOU IF**:

- Experience in a client facing investment services administration role preferable but not essential
- Strong communication and interpersonal skills (verbal and written)
- Excellent organisational skills and attention to detail
- Resilient and reliable team player willing to respond and support various external and internal requests
- Excellent record keeping and reporting capabilities
- IT and MS Office skills: Previous experience with Word, Excel, PowerPoint and Outlook would be beneficial

**_ We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role._**

**_ To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you._**

**_
LI-EM1_**

We are the Asset Management division of Close Brothers, a FTSE 250 leading UK merchant banking group. Our clients are professionals, business owners, individuals, families, and employers, who rely on our high-quality financial advice and investment services to preserve and grow their long-term savings and investments.

We are based throughout the UK, employing circa 800 people across 11 offices. Through our widespread geographic footprint, we are able to achieve strong, long-term relationships with our clients, by combining our understanding of the local regions we serve and face-to-face services.

We know that outstanding individuals help drive our business forward, deliver exceptional service for our clients and continue to build Close Brothers’ long standing reputation as a leading merchant banking group.

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