Health Records Clerk Apprentice

5 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

**Hours of work**: Monday - Friday 8.30am - 5pm (including 2x15 & 1x30 min unpaid break)

**The apprentice will be required**:
To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.
An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Whilst in the development role the apprentice will work towards the following:
To operate at all times within the local Standard Operating Procedures relevant to the area of
work.

To provide administrative support (such as filing, scanning, typing, data input, photocopying, ordering stationary, saving documents as instructed) as directed by the senior member of staff.

To provide support with the shredding of confidential paper waste as directed by a senior member of the team.

To check the shared inboxes for work streams and respond to any general enquiries using the

To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.

To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

Assist the Health Records team with greeting visitors to the department and notify the appropriate member of staff

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To assist in the retrieval of case notes as required.

To accurately file case notes returned to the Department in a timely manner.

To assist in the security of case notes in the department.

To ensure the timely delivery of prepared clinics to the appropriate Out-Patients Departments where appropriate.

To assist in the timely processing of all incoming and outgoing mail

To assist with the arrangement of internal transport of casenotes as required

To assist with any requests for stationary and to monitor the stationary stock levels in the department. If necessary request a replacement order.

To assist the Library staff to ensure the filing system is clear of debris and records are stored tidily.

To assist with the scanning of patients records into our Clinical Web Portal Systems in accordance to the Health Records Policy - OP7

To accompany other staff members when collecting ‘Skinny’ inpatient files on a daily basis from all wards across the site for patients who have been discharged

To assist with the scanning of patients records using the Opex & Kodak scanners

To assist with the Data Quality checking of the scanned documents.

To assist with completing final checks on PAS and update the Clinical Web Portal.

To assist with the scanning of ICCU charts using IQ Scanner
Health Records Access

To ensure written patient consent is received before processing any request

To ensure all requests are processed within date order
To assist in obtaining patient casenotes and x-rays, and establish relevant information requested and arrange photocopying as required

To assist with obtaining Consultant I Medical Staff consent before releasing information

To ensure all requests are processed within the agreed timescales in line with the Data Protection Act 2018 I, and to bring any requests that are likely to fall outside of these deadlines to the attention of the Team Leader/ Manager

To cover in the absence of colleagues across all duties

To assist with amalgamating casenotes where more than one record exists and to ensure that all casenotes are filed in the recognised format, following good practice guidelines and procedures

To be aware of, and adhere to all Trust & Local policies and procedures

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