Head Housekeeper

3 weeks ago

Cobham, United Kingdom Hilton Cobham Full time

**Head Housekeeper - Hilton Cobham (Surrey)**

**Salary £35,000 a year - Full Time**

**A WORLD OF REWARDS**
- **Smart uniform provided**:

- **Free and healthy** **meals** when on duty
- **Grow your Career **your next position could beas a Housekeeping Manager
- **Personal Development** programmes designed to support you at every step of your career
- **Team Member Referral Program**:

- **High street discounts**:with Perks at Work
- **Holiday**: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Free Parking**:

- **Accommodation available **with all billsincluded
- **Guest Experience Day **as part of your induction
- **Modern and inclusive **Team Member’s areas

**What will I be doing?**

As an Executive Head Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Head Housekeeper will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Oversee housekeeping operations
- Oversee Laundry Operations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Housekeeping/Laundry team
- Competent in property management systems
- Assist other departments wherever necessary

**What are we looking for?**

An Executive Head Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A successful track record of managing a large team
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- IT proficiency
- Excellent grooming standards

Pay: £34,000.00-£35,000.00 per year

**Benefits**:

- Canteen
- Employee discount
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: HOT0A222

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