In Store Operations Specialist
2 weeks ago
**The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.**
**Generalist/Non-Generalist**:
**Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.**
**Key responsibilities**
- Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks *
- Leads delivery teams ensuring product availability is flawless and delivered in a timely manner *
- Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent *
- Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner *
- Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels *
- Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard *
- Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections *
- Supports overall store by demonstrating & training all brand and store initiatives *
**Qualifications/Preferences**
- Exhibits an authentic desire to exceed the customer’s expectations Proven ability to meet or exceed goals preferred *
- Demonstrates a sense of urgency *
- Has a healthy, competitive spirit, while maintaining a team focus Is resilient and bounces back quickly from setbacks *
- Pursues opportunities to take on more responsibility *
- Seeks out coaching from leaders and peers to improve productivity; leads own learning *
- Demonstrates ability to improve customer satisfaction and drive customer loyalty *
- Demonstrates excellent store operational skills *
- Schedule flexibility that includes evenings, weekends, holidays, and non-business hours *
**Key behaviours/Approach**
- Ability to communicate effectively; both verbal and written *
- Ability to form an effective and positive working relationships with other team members *
- Ability to work in a team environment to achieve goals *
- Have a genuine passion for retail *
- Demonstrate genuine desire to provide excellent customer service Ability to multitask with attention to detail *
- Enthusiastic and positive attitude to work *
- Strive towards our best place to work ethos *
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
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