Hate Crime Triage Worker

2 weeks ago

West Midlands, United Kingdom Remedi - Restorative Services Full time

**Are you empathetic?**

**Are you motivated to support both victims of crime and offenders?**

**Do you want to help people change their lives for the better and move forward after crime?**

**If so, we want to hear from you**

**PROFILE**

The role of a Hate Crime Triage Worker across the West Midlands involves working with people affected by Hate Crime.

Working with Victims: You will be required to make initial contact with victims on a daily basis, providing immediate emotional and practical support. You will contact victims within 24 to 48 hours of the crime happening or the referral being made into the service. You will make referrals in to the Hate Crime Victim Service as well as signposting and referring onto other agencies, bespoke to the victim and their individual needs. The aim of your role is to be the first initial contact for the victim since the offence happening and be able to navigate them into the correct support to enable them to cope and recover from the offence. The victim’s we work with have a wide range of needs so you must be able to think outside the box and have good understand and knowledge of the relevant agencies within the CJS.

You will also support the service manager in promoting the service across the West Midlands area. This will be through online briefings and building relationships with partner agencies to maximise referrals being made into the service,

The skills and qualities you will need to do the job well are:
**Communication**:

- Your first contact with people will be via a telephone call, so being able to engage with people over the phone is vital. The role requires a lot of daily partnership working with police and support services across West Midlands, this will take place both through face to face, online meetings and over the phone. Developing and maintaining professional and positive relationships with service users and the partner agencies we work with is essential and you must be confident and motivated to strive for this in your role.

**Flexibility
- **Working with people requires a flexible approach to ensure they are seen at times convenient to them; this can involve working evenings and weekends. In return, we don’t expect you to work a rigid 9-5 Monday-Friday working week. You will have the flexibility to manage your diary effectively, working on a hybrid model of working from home, attending appointments with victims and offenders across West Midlands, and working remotely from your laptop and phone.

**Motivation
- **You are going to be working remotely as part of this role. It is not the type of job where you are going to be sat at a desk all day with your manager down the hall. You will have to work on your own initiative and make judgements that take into account the needs of the people you are working with, your own workload and the specific contract requirements. You will be busy at all times and need to be the kind of person who is motivated by this and works well with a high case load of service users, and at the same time takes pride in their work and works to the required high standards set by Remedi. There will be expectations on the amount you have on your case load each week. We want you to be the type of person that will see this as a challenge you want to meet because when it is achieved, lives are changed.

**IT Capable - **We want you to spend the majority of their time working with people. There is however a responsibility to record information accurately and promptly on our secure Case Management System. As a result, it is essential that you are proficient in using:

- Electronic calendar
- Word
- Excel

Recording the work is a vital in showcasing the great work you will be doing and is often a contract requirement.

**Safety - **We want you to work safely in all aspects of your role. This will mean following our own internal policies and procedures and will require you to consider safety in relation to the following aspects:

- Safeguarding
- Lone Working
- General Data Protection Regulations
- Confidentiality

**WHAT TO EXPECT**

The role is to cover West Midlands, so expect to travel when appointments are not undertaken remotely. You will need to be able to drive and have access to your own vehicle.

You will have Team Meetings and Wellbeing Afternoons once per month, to ensure you have time with the West Midlands Team.

We will provide:

- Full training
- A laptop and mobile phone
- Line management support and guidance
- The role requires Enhanced DBS Clearance
- 35 hrs per week
- Starting salary £21,091 rising to £23,805 at the end of Year 2 in role
- 6% employer pension contribution
- 26 days leave per annum plus bank holidays

**Salary**: From £21,091.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Life insurance
- Sick pay

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Application question(s):

- Please be aware that this post require

  • Hate Crime Support Worker

    3 weeks ago

    West Midlands, United Kingdom Remedi - Restorative Services Full time

    **Are you empathetic?** **Are you motivated to support both victims of crime and offenders?** **Do you want to help people change their lives for the better and move forward after crime?** **If so, we want to hear from you** **PROFILE** The role of a Hate Crime Support Worker in West Midlands involves working with people affected by Hate Crime. Working...

  • Social Worker

    3 weeks ago

    East Midlands, United Kingdom Reed Social Care Full time

    Our client, an East Midlands Authority, is looking for an adults social worker to join their Safeguarding hub team! Hybrid working is available with the option to work primarily from home available after completing your training! This role is ideal if you would like to move away from frontline social work **About The role** You will be working with the...

  • Social Worker

    3 weeks ago

    East Midlands, United Kingdom Reed Social Care Full time

    Our client, an East Midlands Authority, is looking for an adults social worker to join their Safeguarding hub Team. Hybrid working is available with the option to work primarily from home available after completing your training! This role is ideal if you would like to move away from frontline social work **About The role** You will be working with the...

  • Team Leader- Triage

    4 weeks ago

    West Yorkshire, United Kingdom Victim Support Full time

    Team Leader- Triage & Early Intervention We have an exciting part time opportunity for a Triage & Early Intervention Team Leader based across two sites, Wakefield and Shipley. The role is to manage our Initial Responders who deal with large volumes of referrals daily. County/Borough West Yorkshire Office location Victim Support, 19-25 Wood Street,...

  • Homicide Family Case Worker

    3 weeks ago

    West Midlands, United Kingdom Victim Support Full time

    Victim Support Homicide Service is looking for a Homicide Family Case working in the West Midlands on a full time, permanent contract. **County/Borough** - West Midlands **Office location** - Home worker **Full time/Part time** - Full time **Hours per week** - 37.5 **Work schedule** - Monday - Friday 9am - 5pm **Basic Salary** - £26,484.78 per...

  • Localities Operations Co-ordinator- 12 Month Fixed Term Contract

    24 hours ago

    West Midlands, United Kingdom Platform Housing Group Full time

    Are you passionate about making a difference and improving our Neighbourhoods?At Platform we put our customers at the heart of everything we do, and our Neighbourhood teams are the life and soul of the organisation. We are excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team. You’ll...

  • Young People Officer

    2 weeks ago

    Co. West Midlands, United Kingdom 4Recruitment Services Full time £31

    Youth Justice Officer - Solihull 16 Per Hour Umbrella Full Time – Monday-Friday 09:00-17:00 HYBRID (Cover for one Saturday a month if required) In conjunction with other agencies the post holder will assist in the planning, development and delivery of services for young people who have offended or are at risk of offending. You will be responsible for...

  • PowersApps Developer

    2 weeks ago

    West Midlands, United Kingdom Talent International Full time

    Job DescriptionJob Title: PowerApps DeveloperLocation: West Midlands (Hybrid)Type: PermanentSalary: £42,005Are you a talented PowerApps developer? If you're ready to take on a dynamic role that leverages your skills and enhances customer service experiences, we have an exciting opportunity for youThe Role: As a PowerApps Developer, you'll be an essential...

  • Wastewater Treatment Operations Advisor

    1 month ago

    West Midlands, United Kingdom Severn Trent Full time

    Department: Network Control Salary (£): Competitive Wastewater Treatment Operations Advisor Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too. hours a day, days a year we serve million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible...

  • Wastewater Treatment Operations Advisor

    2 weeks ago

    West Midlands, United Kingdom Severn Trent Full time

    Department: Network Control Salary (£): Competitive Wastewater Treatment Operations Advisor Hello, we're Severn Trent and we think water is wonderful. Oh, we're pretty keen on people too. hours a day, days a year we serve million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of...

  • Family Worker

    2 days ago

    South West England, United Kingdom Humankind Full time

    Job Details Location: Templar House, Newton Abbot, Devon, TQ12 1GJ This is a part time role approximately 25 hours per week (days flexible) About the role This is an exciting opportunity to join our team, supporting service users and families affected by substance use. We are looking for someone who is passionate about...

  • Family Worker

    3 days ago

    South West England, United Kingdom Humankind Full time

    Job Details Location: Magdalene House, Grendon Road, Exeter, EX1 2NJ. This is a full time role, Monday to Friday 9-5. About the role This is an exciting opportunity to join our team, supporting service users and families affected by substance use. We are looking for someone who is passionate about people, able to...

  • Trading Standards Officer

    2 months ago

    West Midlands, United Kingdom Kenyon Block Consultants Full time

    The team covers a wide range of functions including Food Standards, Feed Hygiene, Animal Health and Welfare, Fair Trading, Consumer Advice, Product Safety, Door Step Crime, Under Age Sales of Restricted products, Counterfeiting and Licensing enforcement. Ensure that the public, visitors, workers and residents have the right to a healthy and safe work and...

  • Support Time Recovery Worker

    4 weeks ago

    West Yorkshire, United Kingdom Seven Resourcing Full time

    **Support Time Recovery Worker (Youth) | £17.76 P/H | Wakefield Council** We are looking for an enthusiastic, dynamic and adaptable individual who is passionate about providing excellent youth support and the delivery of clean safe care. This is a full time contract position, with the potential of becoming a permanent member of staff, making this a...

  • Police Staff Investigator

    4 weeks ago

    North West, United Kingdom Adecco Full time

    Good afternoon, we are pleased to be recruiting for Police Staff Investigators to support Serious Organised Crime Operations based in the North West for the North West Regional Organised Crime Unit (NWROC). There are several positions available, at the following locations: Kirkby, Altrincham, Saltney, Lancaster and Warrington. This role is working Monday...

  • Support Time Recovery Worker

    2 weeks ago

    West Yorkshire, United Kingdom Seven Resourcing Full time

    Support Time Recovery Worker (Youth) | £17.76 P/H | Wakefield CouncilWe are looking for an enthusiastic, dynamic and adaptable individual who is passionate about providing excellent youth support and the delivery of clean safe care.This is a full time contract position, with the potential of becoming a permanent member of staff, making this a particularly...

  • Trading Standards Officer

    2 weeks ago

    West Midlands, United Kingdom Kenyon Block Consultants Full time

    The team covers a wide range of functions including Food Standards, Feed Hygiene, Animal Health and Welfare, Fair Trading, Consumer Advice, Product Safety, Door Step Crime, Under Age Sales of Restricted products, Counterfeiting and Licensing enforcement.Ensure that the public, visitors, workers and residents have the right to a healthy and safe work and...

  • Housing Claims Manager

    1 week ago

    Co. West Midlands, United Kingdom Job&Talent Full time

    We are currently recruiting for a Housing Disrepair Claims Manager based in Sandwell Job Summary To manage claims made in relation to housing disrepair in the council's HRA housing stock. You will be responsible for ensuring that cases are properly assessed by technical experts and legal teams in a timely manner. You will manage all documentation related...

  • Housing Disrepair Claims Manager

    1 week ago

    West Midlands, United Kingdom Job&Talent Full time

    We are currently recruiting for a Housing Disrepair Claims Manager based in Sandwell Job Summary To manage claims made in relation to housing disrepair in the council's HRA housing stock. You will be responsible for ensuring that cases are properly assessed by technical experts and legal teams in a timely manner. You will manage all documentation related to...

  • Housing Disrepair Claims Manager

    1 week ago

    West Midlands, United Kingdom Job&Talent Full time

    We are currently recruiting for a Housing Disrepair Claims Manager based in Sandwell Job Summary To manage claims made in relation to housing disrepair in the council's HRA housing stock. You will be responsible for ensuring that cases are properly assessed by technical experts and legal teams in a timely manner. You will manage all documentation related...