Student Advice Assistant
2 weeks ago
Student Advice Assistant
Do you have a natural ability for customer services? Kickstart your career with this fantastic opportunity to join our Student Hub team
An exciting opportunity has arisen for Student Advice Assistants to join our team to deliver high-quality, customer-focused services to our students and university colleagues.
The service embraces both a face-to-face and a virtual approach, therefore this role requires someone who is adaptable and is passionate finding solutions regardless of which route the queries comes from.
The work the Student Hubs does has a direct impact on the experience of our students in all aspects of university life and supports colleagues around the university. The Student Hub is committed to providing a consistent excellent and efficient service, supporting the changing needs of our modern University.
This is an exciting opportunity to join our vibrant and dynamic Student Hub team as we focus on providing a sector leading student service from offer letter through to graduation.
**The role**
You will be the face and voice of the university as you pro-actively delivery excellent customer service in every interaction the service has with a student. You will rely on your excellent interpersonal skills to adapt to a wide-range of different communication customer needs.
You will be working flexibly as part of a team, providing timely and accurate information and advice on a wide range of student issues, responding to changing demands and providing innovative solutions.
You will work as part of a passionate and friendly team of professionals to handle service requests, troubleshoot incidents, provide comprehensive advice and ensure customer queries are resolved promptly, or escalated to another support team where appropriate.
You will receive full training from our team so that you can confidently action your support requests, and utilise our knowledge and tools in order to provide an excellent service to our customers.
- You will have a natural passion for customer service, and the ability to remain focussed in a fast-paced and dynamic environment with mínimal supervision.
- You will be able to adapt easily to individual customer and business requirements
- You will be able to communicate with a wide range of customers in different scenarios and find a solution
- You will enjoy working in a team, engaging in team discussions, and participating in development and training activities with colleagues.
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