Senior Customer Service Advisor

1 month ago

Exeter, United Kingdom Perfect Placement Uk Ltd Full time

**Senior Customer Service Advisor required in a Bodyshop in Exeter**:

- Working Hours: Monday
- Friday 8.30 - 5.30pm
- No weekend work
- Salary Range: £26,500 - £32,000 including OTE
Our client, a busy Bodyshop in Exeter is looking for an experienced Advisor to to join their team as a Senior Customer Service Advisor.
**In return, our client you will offer you a basic salary and a great range of company benefits including**:

- Workplace pension (salary exchange option)
- Life assurance
- 25 days holiday plus bank holidays (pro rata for part time)
- Family friendly policies
- Cycle to work scheme
- Refer a friend rewards
- Discounted MOT, products, parts & servicing in addition to being a great place to work
- Monday-Friday, 42.5 hours per week

**What does the Senior Customer Service Advisor role do?**:

- Welcomes visitors by greeting them, in person or on the telephone; answering or referring enquiries and oversees day to day running of front of house
- Directs visitors by via employee and department directories
- Maintains security by following procedures; monitoring visitors book
- Maintains telephone system by following Company instructions for phone operations
- Creates a safe and clean Reception and waiting area(s) by complying Site requirements
- Process customer and work provider enquires and bookings
- Providing updates for customer and work providers for repairs in progress
- Complete customer vehicles check in for repairs and handover at completion
- Completing certificates for repairs
- Contributes to the team by accomplishing related tasks as needed
- Co-ordinates stationery and refreshment replenishment systems efficiently
- Maintain records within the internal database on a daily basis
- Assist with updating manufacturer database systems
- Assists with all matters relating to H&S
- Assists with invoicing and Purchase Ledger Control
- Assists with office administration tasks as required
If you are an experienced Service Advisor and wish to progress your career to the next level this is the role for you.
Please call Roxy Way at Perfect Placement if you are interested in this Senior Customer Service Advisor vacancy or to discuss our other similar roles in the motor trade that might service your needs.
At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK

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