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Receptionist - Westminster

4 months ago

London, United Kingdom Step Ahead Full time

**CALLING ALL RECEPTIONISTS OR THOSE WITH CUSTOMER SERVICE EXPERIENCE ?**

In the role of Receptionist, you'll be the cheerful face that transforms every customer encounter into a VIP experience. If you're the life of the party and thrive on creating smiles and unforgettable moments, this is your chance to shine. Your passion for people will turn each interaction into a lively and enjoyable affair, making every day an adventure that exceeds our guests' expectations. Forget the ordinary - we're all about the extraordinary.

**RECEPTIONIST ROLE**:

- Welcome customers warmly into the business
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent customer experience
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
- Able to talk and write clearly to help visitors and handle calls and messages.
- Can manage tasks like answering phones, scheduling, and keeping things in order.
- Approachable and ready to assist visitors and team members with a positive attitude.

**COMPANY BENEFITS**:

- 10% enhanced pay for hours worked between midnight and 8am
- Paid breaks
- 4 weekly pay
- Monthly Star awards
- Complimentary meal for 2 on your birthday
- 50% off team food in all venues
- On the spot rewards for a job well done
- Yearly Team award ceremony

**REQUIREMENTS**:

- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.

**PAY RATE**

£12.48 p/h + 10% extra per hour after midnight

**CONTRACT**

Full time positions which will include night shift and weekends

**START DATE**

ASAP
- **The Westminster Works Pledge**:

- **This employer has signed the Westminster Works Pledge, committing to the following**:

- **REWARD**:

- We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage
- We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual
- We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty
- **RESPECT**:

- We will champion diversity and promote inclusion in our teams, and everything we do
- We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included
- We will always listen, respect and respond to issues and ideas raised by all our team members at any level
- **PROGRESSION**:

- We will help you chose how to progress, identify opportunities, and get you on the right path
- We will support your progression through training, learning new skills, and promotion
- We will celebrate your successes with rewards and recognition for great team performance and personal achievement