Current jobs related to Claims Agent - Norwich - Coplus

  • Claims Agent

    3 months ago

    Norwich, United Kingdom Coplus Full time

    **Claims Agent Role - Fixed Term Contract 12 months** **With a Starting salary of £23,500 per year** **Office Based - Norwich City Centre** **Working 37.5hrs per week, Monday - Friday 9am - 5:30pm with 1 in 4 Saturdays or Sundays (5hr shift) and 1 late shift per week 11am - 7pm** No previous experience? don't let that stop you from applying. Here at...

  • Claims Processor

    4 months ago

    Norwich, United Kingdom Robertson Group Full time

    **Job Purpose** To process new and existing claims through negotiation with all interested parties to achieve settlement. **General** - Communicating via telephone (incoming and outbound calls) and written correspondence with policyholder, keeping them updated of all material developments, witnesses, salvage and vehicle recovery companies, engineers,...

  • Claims Handler

    3 months ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Claims Handler - Norwich - ARD968098** Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who will support the team in providing an effective and efficient claims service to our customers. **So, what does the role of a **Claims Handler **here involve?** This role will be made for you if you love...

  • Claims Handler

    3 months ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Claims Handler - Norwich - ARD940665** Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who will support the team in providing an effective and efficient claims service to our customers. **So, what does the role of a **Claims Handler **here involve?** This role will be made for you if you love...

  • Claims Administrator

    3 months ago

    Norwich, United Kingdom Hugh J Boswell Full time

    Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who will support the team in providing an effective and efficient claims service to our customers. **So, what does the role of a Claims Handler here involve?** This role will be made for you if you love providing an end-to-end claims service, building...

  • Field Agent

    3 months ago

    Norwich, United Kingdom Ascent Performance Group Ltd Full time

    **We are looking for self-employed field agents who are based in Norwich (NR) on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.** **A bit about Ascent** At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they...

  • Head of Claims Operations – UK

    3 days ago

    Norwich, Norfolk, United Kingdom GB001 Marsh Ltd Full time

    Job Title: Head of Claims Operations – UKGB001 Marsh Ltd is seeking a highly skilled and experienced Head of Claims Operations to lead our UK team. As a key member of our leadership team, you will be responsible for driving the development and implementation of our claims operations strategy, ensuring the delivery of excellent client outcomes and...

  • Head of Claims Operations – UK

    3 days ago

    Norwich, Norfolk, United Kingdom GB001 Marsh Ltd Full time

    Job Title: Head of Claims Operations – UKGB001 Marsh Ltd is seeking a highly skilled and experienced Head of Claims Operations to lead our UK team. As a key member of our leadership team, you will be responsible for driving the development and implementation of our claims operations strategy, ensuring the delivery of excellent client outcomes and...

  • Customer Service Agent

    4 months ago

    Norwich, United Kingdom Auxillis Full time

    **Salary**: £26,149 pa + bonus up to £1,307 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...

  • Head of Claims Operations Leader

    3 weeks ago

    Norwich, Norfolk, United Kingdom GB001 Marsh Ltd Full time

    About GB001 Marsh LtdGB001 Marsh Ltd is a global leader in insurance broking and risk management. Our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain global business environment, we help clients to thrive and survive.Job...

  • Head of Claims Operations – UK

    4 months ago

    Norwich, United Kingdom Marsh McLennan Companies Full time

    Description: Marsh is a global leader in insurance broking and risk management. In more than countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today’s increasingly uncertain global business environment, Marsh helps clients to thrive and...

  • Customer Service Agent

    1 week ago

    Norwich, United Kingdom Auxillis Full time

    Reference: SEP20248613 Expiry date: 15:15, Wed, 2nd Oct 2024 Location: Norwich Benefits: A superb range of Exclusive, Employee only Benefits and Discounts. Salary: £26,149 pa + bonus up to £1,307 paWeekly Hours: 42.5 hours / week We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our...

  • Customer Service Agent

    4 months ago

    Norwich, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307 pa Weekly Hours : 42.5 hours / week  We’re here to keep people moving, that’s what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. ...

  • Channel Support Agent

    3 months ago

    Norwich, United Kingdom Fluke Full time

    As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in a selection of region(s) and customer satisfaction within the EMEA Fluke Order Management Team. No day in the life of a Customer Support Agent at Fluke is the same. You will be handling a variety of tasks while putting into...

  • Head of Claims Operations – UK

    4 months ago

    Norwich, United Kingdom Marsh Full time

    Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today’s increasingly uncertain global business environment, Marsh helps clients to thrive and survive.We...

  • Property Manager

    2 days ago

    Norwich, Norfolk, United Kingdom Reed Full time

    {"h1": "Regional Property Manager", "p": "We are seeking an experienced Regional Property Manager to join our team at a firm of chartered surveyors managing over 4000 residential units across East Anglia. As a Regional Property Manager, you will be responsible for a portfolio of blocks/units and will act as the designated contact representing our company as...

  • Property Manager

    2 days ago

    Norwich, Norfolk, United Kingdom Reed Full time

    {"h1": "Regional Property Manager", "p": "We are seeking an experienced Regional Property Manager to join our team at a firm of chartered surveyors managing over 4000 residential units across East Anglia. As a Regional Property Manager, you will be responsible for a portfolio of blocks/units and will act as the designated contact representing our company as...

  • Property Manager

    7 days ago

    Norwich, United Kingdom Reed Full time

    Are you an experienced Property Manager? Seeking a new role? Look no further! Hours: 9:00am-5:30pm Monday to Thursday, 9:00am-5:00pm FridaySalary: Up to £40,000 (dependent on skills, knowledge, and experience)Benefits: Car allowance £4,250 plus mileage, private healthcare, death in service benefits, pension, home-based working with laptop/tablet/mobile...

Claims Agent

4 months ago

Norwich, United Kingdom Coplus Full time

**Claims Agent Role - Part time weekend working 16hrs per week, Saturday & Sunday 12pm - 9pm**

**Initial training will be between Monday to Friday 9am - 5pm at our Norwich office**

**Once fully trained this role will be offered as a working from home role**

Start date: 18th September 2023

Location: Norwich Office

We are open 7 days a week, 365 days a year

No previous experience, don't let that stop you from applying. Here at Coplus our focus is on hiring the right people and delivering excellent training.

**Purpose**

Working within a team you will be fully trained and become the expert, demonstrating positive behaviours aligned to our company values and performance indicators. You will be agile and motivated with a can do, role your sleeves up team player mind set. To always be ready to learn new things, expanding your knowledge and personal growth within and outside of your job role. Providing our customers with certainty and confidence.

You will be receiving claims, and quickly taking care of the customers journey, ensuring to select the right track to achieve good customer and business outcomes, always ensuring they are processed accurately and efficiently, while providing excellent customer service.
You will carry out outbound calls with the ability to empathise with the customer putting their needs first. You will manage claim correspondence to ensure all data is complete.
Excellent customer service will be measured in terms of successful completion of cases, outbound telephony performance, conversion performance, case work productivity and audited quality measures.
You will ensure Claims are processed according to policy wording or contracted terms of business

**Duties and Responsibilities**
Ensure that all information collected is recorded accurately and clearly
Manage cases effectively, ensuring each influence you have of any case is effective and moves the case to conclusion
Liaise with all parties involved in the claim over the telephone and in writing; dealing with external parties including our supply chain
Ensure that SLA's and company procedures are adhered to at all times.
Escalating potential fraudulent claims through the appropriate channels.
Escalating complaints through the appropriate channels.
Contribute to and follow at all times, the firms policy on Treating Customers Fairly.
Maintain professional competence by ensuring the department complies at all times with the Training and Competence procedures of the firm.
You must always act with integrity, due skill, care and diligence
You must be open and cooperative with the FCA, the PRA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
Operate and comply with the requirements of the firms own procedures, the Financial Services and FCA regulations.

**Person Specification**
**Knowledge, Skills and Competencies**
- Essential_
Good basic English and Maths skills (at least GCSE grade C or equivalent)
Proficient in MS Office
Reliable, timekeeping
Ability to learn and competently use different IT systems
Accuracy and attention to detail
An organised approach and good time management skills
Cooperative team player
Ability to work collaboratively within a team environment
Demonstrates empowerment and deploys this positively and appropriately
Confident with verbal and written communication skills
Able to deliver good customer Service.
A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information.
Strong organisation skills with the ability to work to a high standard towards deadlines & SLAs.
Excels at operating in a fast paced environment.
The ability to effectively manage own caseload.
A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information.
Great communicator through all channels available
Demonstrate the ability to identify information required in order to make appropriate and effective decisions under pressure.
Strong organisation skills with the ability to work to a high standard towards deadlines.
- Desirable_
Ability to prioritise their own workload as well as that of others, to work on their own initiative and to identify improvements on an ongoing basis.
Ability to persuade and influence others.
Ability to problem solve and generating and build on new ideas.
Excellent coaching and mentoring skills to develop others.
Thorough understanding of FCA regulations.
Experience of developing and implementing process change; reducing contact centre costs and improving performance.
Expected Behaviours
- Demonstrate the business values at all times_:
Customer First
Always improving
Show professionalism
Shared purpose
Make a difference