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Service Desk Engineer
4 months ago
**THE COMPANY**:
Brewster Partners are working on a number of great roles with a leading MSP client based in the Yorkshire region.
We are supporting with their Service Desk Engineer role and would be keen to speak with suitable clients as soon as possible.
**THE JOB**:
- Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes.
- Resolve incidents to stringent customer defined SLA's.
- Drive service improvement within the service desk to improve first time fix resolution times.
- Communicate clearly, effectively and in a timely manner with all customers.
- Create and maintain accurate documentation within the centralised management database.
- Provide any on-site support to resolve customer service outages as required to meet SLA's.
- Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience and mentoring other members of the team.
**THE PERSON**:
- Minimum 2 years' experience in a 1st or 2nd Line role within a service desk environment.
- Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
- Microsoft 365 and related technologies
- Exchange Online
- Azure Active Directory (Azure AD joined/hybrid)
- Conditional Access/MFA
- Windows Server
- Active Directory
- Firewalls (NAT/PAT/ACL's)
- PC hardware/software trouble-shooting skills.
- Excellent communication and interpersonal skills; professional telephone demeanour.
- Strong customer service skills and attention to detail.
- MS-100 or AZ-104 certifications would be preferred but not essential.
- Patience and ability to work under pressure with good organisational skills
- The ability and desire to develop the role and make it your own, suggesting improvements for process where appropriate to enhance internal and external experiences.
**THE BENEFITS**:
**Pension contribution**
**Generous holidays**
**Professional development opportunities**
Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire,East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you.Please visit our website at Brewster Partners for more information.
