Customer Service Team Leader
3 days ago
**About the Role**
Would you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? Are you looking for a role in customer service, and would you like to join a business that puts its people first? If this sounds good to you, please read on
We are looking for a Customer Service Team Leader to be part of a dedicated team that works together to provide excellent customer service. You will be a key part of the Tuffnells team and play a huge part in our growth and success. This role is about more than just customer service, it is about putting our customers at the heart of what we do every day.
This role is working 37.5 hours per week, **Monday - Friday**
If you are looking for flexibility in your working days or hours, then feel free to discuss this as part of the interview process as we always look to accommodate needs of our team to suit their work life balance.
As a Customer Service Team Leader, you will provide line management and support to a team of customer service advisors and ensure queries and complaints are managed quickly and effectively. You will support in developing a positive team environment and customer centric culture to align with Tuffnells values.
**You will need to**
- Have some previous experience supervising or managing a team in customer service
- Be motivated and passionate and have a strong track record of delivering great customer service
- Have the ability to think on your feet and solve problems effectively and efficiently
- Have a strong work ethic and desire to work as a team to help Tuffnells succeed
- Demonstrate excellent, reputable communication both verbally and written
- Have the ability to build effective customer relationships to strengthen connections and understand requirements to support retention
- Ideally have a Supply chain and logistics background
**What's in it for you?**
- Monday to Friday Working Hours
- Recommend a Friend Scheme - refer someone to work here and you could each receive a **£500 bonus**:
- Free Employee Assistance Programme
- **Access to MyRewards** - Tuffnells Reward and Recognition platform, including discounts at hundreds of retailers
- 25 days annual leave (rising with length of service) + 8 days Public Holidays
- Free Parking at Office
- Free Uniform
- 4% Employer Pension Contribution
- Life Assurance
**About Tuffnells**
We are the number one next-day carrier of irregular-sized parcels and freight.
A ‘People First' business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.
We are proud of our company values and always look to take **PRIDE** in what we do - **People, Respect, Integrity, Deliver, Excellence.**
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